Que faire si mon compte casino en ligne est bloqué ?

Pourquoi mon compte de casino en ligne a été bloqué ?

Before considering solutions to your blocked online casino account, you need to determine the exact cause. There are five possible reasons for this:

Oubli de votre mot de passe

This is the most common case. You try to log in and enter the wrong password several times in a row. After a certain number of failed attempts, the site automatically blocks you. If this happens to you, don't panic. Usually, the site will allow you to log in again after a certain time. But before that happens, carefully find out how many times you can try to connect before the casino blocks you. Many sites give you three attempts, but some give you 10 or even 30 attempts.

Problèmes de vérification d’identité

Your account may be blocked a few hours or days after your cashout request, or after you provide supporting documents (identification, proof of residence, bank details). The casino must check the documents and make sure they match the information you provided. If you make a mistake during registration, or if the documents do not match, or if the information provided does not match, the casino may block your account temporarily or permanently.

Non-respect des termes et conditions du casino

Each casino has its own rules, which are more or less strict. Your account may be temporarily blocked or permanently banned for not following certain rules. That is why it is important to read the terms and conditions of the online casino site carefully before doing anything. Some of them are less known rules, such as the ban on the use of VPNs. Most of the account and bonus problems that players encounter at online casinos are due to not adhering to the site's terms and conditions. Don't forget to check the bonus conditions before you start playing at an online casino.

Plusieurs comptes avec la même identité

Most online casinos prohibit duplicate accounts. This means that each player can only have one account at each online casino. If you are found to have two accounts, the site may block one or both of them temporarily or permanently.

Mauvaises données communiquées

If you submit a bank receipt different from the name of your ID or the name you have entered at the time of registration, the casino may block you. Also, if you provide incorrect information intentionally or unconsciously, such a situation may occur. When registering, please provide only the true information that matches the documents submitted during the KYC procedure.

Comment débloquer mon compte de casino en ligne ?

Even if your online casino account is blocked for the above reasons, you don't have to panic, as there are most solutions. However, you need to contact the online casino to seek a solution.

Contactez le support du casino en ligne

First of all, we recommend that you contact the online casino support or customer service department. To do this, it may be enough to leave a ticket online from the "help" section of the site, or you can send emails. You can also contact the advisor by casino live chat or telephone. The online casino support team helps players and answers all questions about the site. In particular, if you find the account block is unreasonable, contact the customer service as soon as possible.

Transmettre sa plainte par e-mail

If you don't solve the problem even if you contact the casino customer service, consider a complaint by email. In this case, the destination is not a customer service, but if there is a casino management team or a complaint processing department. If possible, add evidence to show your sincerity and make a letter that claims. If this procedure does not go well, it is necessary for an organization that regulates online casinos to receive and deal with players' complaints. So, check if the casino that blocks your account has a gaming license and identifies the certified organization. Then check the contact information of the organization and send a complaint by email, mail, or telephone. < SPAN> Casino may block you if you submit a different bank receipt from your ID card or the name entered when you register. Also, if you provide incorrect information intentionally or unconsciously, such a situation may occur. When registering, please provide only the true information that matches the documents submitted during the KYC procedure.

Contacter le service client pour débloquer son compte

Even if your online casino account is blocked for the above reasons, you don't have to panic, as there are most solutions. However, you need to contact the online casino to seek a solution.

Casinozer compte bloqué : comment contacter le support ?

• First of all, we recommend that you contact the online casino support or customer service department. To do this, it may be enough to leave a ticket online from the "help" section of the site, or you can send emails. You can also contact the advisor by casino live chat or telephone. The online casino support team helps players and answers all questions about the site. In particular, if you find the account block is unreasonable, contact the customer service as soon as possible.
• If you don't solve the problem even if you contact the casino customer service, consider a complaint by email. In this case, the destination is not a customer service, but if there is a casino management team or a complaint processing department. If possible, add evidence to show your sincerity and make a letter that claims. If this procedure does not go well, it is necessary for an organization that regulates online casinos to receive and deal with players' complaints. So, check if the casino that blocks your account has a gaming license and identifies the certified organization. Then check the contact information of the organization and send a complaint by email, mail, or telephone. If you submit a bank receipt different from the name of your ID or the name you have entered at the time of registration, the casino may block you. Also, if you provide incorrect information intentionally or unconsciously, such a situation may occur. When registering, please provide only the true information that matches the documents submitted during the KYC procedure.
• Even if your online casino account is blocked for the above reasons, you don't have to panic, as there are most solutions. However, you need to contact the online casino to seek a solution.

First of all, we recommend that you contact the online casino support or customer service department. To do this, it may be enough to leave a ticket online from the "help" section of the site, or you can send emails. You can also contact the advisor by casino live chat or telephone. The online casino support team helps players and answers all questions about the site. In particular, if you find the account block is unreasonable, contact the customer service as soon as possible.

Magical Spin compte bloqué : comment contacter le service client ?

If you don't solve the problem even if you contact the casino customer service, consider a complaint by email. In this case, the destination is not a customer service, but if there is a casino management team or a complaint processing department. If possible, add evidence to show your sincerity and make a letter that claims. If this procedure does not go well, it is necessary for an organization that regulates online casinos to receive and deal with players' complaints. So, check if the casino that blocks your account has a gaming license and identifies the certified organization. Then check the contact information of the organization and send a complaint by email, mail, or telephone.

Contacting customer service to unlock your account at an online casino should be easy, but unfortunately, this is not always the case, as some casinos do not clearly display contact details for customer service. Here are some ways to contact the main online casinos that are popular with our readers:

• By phone (+35725654149). Waiting times are tens of minutes and are handled mainly by English-speaking advisors;
• By live chat, you can get an answer within a few seconds to a few hours;
• By email to [email protected], you will get an answer within a few hours to a few days.

Please note that you do not need to log in to use Casinozer's live chat.

Betzino Compte bloqué : comment contacter le support ?

Magical Spin is one of the very serious online casinos that pays close attention to violations of the terms of use and account blocking is quite common. Fortunately, this casino is also serious about setting up effective communication channels.

If your account is blocked, you can contact the casino in the following ways:

Cresus Casino compte bloqué : comment contacter ?

Phone: +331 76 46 11 83, waiting time from a few minutes to a few tens of minutes, French-speaking advisors;

• Live chat (24/7, available 24 hours a day, we will reply within a few minutes;
• Email inquiries will be replied to within a few hours to a few business days.
• Magical Spin offers two crucial advantages in case of blocked account: first, the support number is located in France, and second, the live chat is accessible even to those who do not have an account at the casino or are not logged in.

MyStake compte bloqué : comment contacter mystake ?

If you have a blocked account at Betzino, you can contact customer service directly, even if you are disconnected. To do so, you can use the support email address ([email protected]) or the live chat, which is available on business days from 9 am to 11 pm CET.

The interface of the Betzino website is in French, but advisors mainly speak English.

Lucky8 compte bloqué : comment contacter le support ?

Cresus Casino is one of the most popular and reliable gaming sites, and this reliability also applies to its customer service, which can be reached by anyone, including blocked or disconnected players. To unblock your Cresus Casino account, contact the support service:

Phone 04 72 32 20 00;

Wild Sultan Compte bloqué : comment contacter le support ?

Email [email protected];

Live chat is available Monday to Friday from 9:30 am to 7 pm.

Se plaindre à l’autorité de régulation

Mystake is an online casino famous for providing a high level of security and being serious about its players. However, the site makes little effort to allow players who do not have an account to contact customer service.

If your Mystake account is blocked, it may be difficult to solve the problem. Your only options are email (support@mystake) and live chat.

Lucky8 is a popular gaming site for enthusiasts. If you are registered with this casino and your account is blocked, you can contact support via the contact form in the "Help" or "Contact" sections.

• You can also use the site's email and live chat.
• If your Wild Sultan account is blocked, you can get it unblocked by contacting support via email at [email protected].
• Wild Sultan makes it somewhat difficult for blocked players or those who have not yet registered to contact customer support, as neither live chat nor phone support is available. However, contacting them via email is recommended as they respond quickly and easily tell you what to do.
• If messages and complaints to the blocked online casino do not lead to a solution or if you feel that the block is abusive, you can send a complaint to the regulatory authority that issued the gaming license to the casino in question.
• You should know that more than 90% of licensed French-speaking online casinos are licensed by the Curacao authorities.
• Currently, most online casinos are regulated by the Curusaw authorities, so I would like to explain the procedures for reporting illegal blocks and other issues regulated by this authorities.

Click this link www. curacao-eGaming. com/public- &- Players/complaints-landing to see the page on complaints from the player;

Interdiction de jeux

Click "Continue";

• Read and agree with CEG's complaint processing policy. Check CEG'S COMPLAINT POLICY IN FULL "and agree to the general terms of the site;
• In the form, fill in the site to file a complaint, the customer's casino player ID, email address, dispute amount, and the currency used on the site;

Interdiction volontaire

Check "Confirm that this account is mine" and click "Next";

Check according to the instructions.

This procedure is valid if your account is blocked or deleted, despite the funding of the player portfolio. If not, please contact the regulatory authorities directly over the Email Protected E-mail or the (599 9) 737-2299 phone.

Do you think you are addicted to gambling (physical casinos, gambling clubs, online gambling, etc.)? You can seek gambling ban to protect yourself. In that case, you will be registered in a specific file, and the file will be given to the actual store casinos, gambling circles, and legal online gambling operators. Prohibitions can also be requested by a third party (judge, Minister of Interior, and Parents). The following is the information you need to know.

Voluntary prohibition

Request from a third party

Voluntary prohibition measures are personal confidentiality procedures. Only the person or the guardian can be claimed.

All open

• Who will be banned from gambling?
• To apply for a gambling ban, you need to reach the legal age. Gambling for minors is prohibited.

Sur internet

This is especially recommended if you are suffering from excessive gambling results (such as economic, family problems, isolation, anxiety, difficulty in stopping gambling).

You can also consider this method even if there is a person who may be an excessive gambling person to continue gambling.

• Anonymous gambling addiction can be evaluated by answering online questionnaires provided by the National Gambling Authority (NGA).
• How do you prohibit gambling?

Par courrier

online

Mailing

You can apply by phone service:

• You need to provide the following information:
• Contact information (address, email address, phone number)
• Copy of ID (passport, ID card, stay permit, driver's license). An ID card must be valid.

Où s’adresser ?

Please mail it to ANJ.

We have a model letter:

In the letter

Signature

Specify the contact information (including the telephone number for identity verification).

Attach a copy of the ID (passport, front and back of identification, driver's license, stay permit). An ID card must be valid.

"Emergency contact:" National Gaming Authority (NGA) National Gaming Authority (NGA)

Cas général

NationalIté Nationale des JEUX Service Interdiction de JEUX 11 Boulevard Gallieni 92130 ISSY-Les-Moulineaux

• When the file is authenticated, the gaming prohibition is confirmed by mail.
• It is also possible to unsubscribe from the online game site. The site prohibits you block your player account and open a new account during the selection period.
• You can also contact the casino or gaming club directly to the "excessive gambling prevention" inquiry to select a voluntary access limit (VAR). This LVA takes the form of a document signed by you and the advisor.

What will happen if gambling is prohibited?

• Answering the following questions will automatically display the answer.
• You are currently prohibited:
• Admission to a physical casino or gaming club: Each facility has a systematic identification check system at the entrance of the gaming room.

Vous êtes salarié d'un établissement de jeux

Access to ANJ approved online gaming sites: Titlecontent

Access by player account to Française des JEUX (FDJ) and PMU games.

When registered in Fichier des Interdits de Jeux ", this file is sent to . NET:

Actual casino

Gaming club

• Legal gambling site: You cannot open an account on the gambling site.
• A voluntary gambling ban means that you are banned from entering physical casinos and gambling clubs.

What will happen if gambling is prohibited?

• Answering the following questions will automatically display the answer.

• You are currently prohibited:

• This ban also means that you will not be allowed to access the following sites:

Online gaming sites approved by the ANJ: title content (sports betting, horse betting, poker)

Française des jeux (FDJ) and PMU games played with a player account.

Vous postulez à un emploi dans un établissement de jeux

When you register with the "fichier des interdits de jeux ", this file is sent to the . FDJ:

Real casinos

Actual casino

Gaming club

• Legal gambling site: You cannot open an account on the gambling site.
• A voluntary gambling ban means that you are banned from entering physical casinos and gambling clubs.

What will happen if gambling is prohibited?

• Answering the following questions will automatically display the answer.

• You are currently prohibited:

• This ban also means that you will not be allowed to access the following sites:

Online gaming sites approved by the ANJ: title content (sports betting, horse betting, poker)

Française des jeux (FDJ) and PMU games played with a player account.

When you register with the "fichier des interdits de jeux", this file is sent to the . FDJ:

Real casinos

Gaming clubs

Legal gambling sites

Each gaming establishment has implemented a systematic system of identity checks at the entrance to the gaming room.

You will not be able to open an account with a gambling site. These sites must inform you of the possible gambling ban.

How long will the gambling ban last?

Où s’adresser ?

Please mail it to ANJ.

We have a model letter:

The gambling ban is valid throughout France (mainland and overseas territories).

How can I lift my gambling ban?

Demande d'un tiers

Check according to the instructions.

This request for lifting can also be made by mail.

Qui peut être interdit de jeux ?

Emergency contact: National Gaming Authority (NGA)

Quelle est la procédure dans le cas d'une interdiction à l'initiative de la justice ?

National Gaming Authority (Autorité nationale des Jeux) Service interdiction de jeux 11 boulevard Gallieni 92130 Issy-les-Moulineaux

• If you do not contact ANJ : titleContent, your ban will remain in place.
• It is not advisable to lift your gambling ban if you are suffering from the consequences of excessive gambling (e. g. financial or family problems, isolation, anxiety, difficulty in stopping gambling).
• Unlock all

Court-initiated

Quelles sont les conséquences de l'interdiction de jeux ?

NationalIté Nationale des JEUX Service Interdiction de JEUX 11 Boulevard Gallieni 92130 ISSY-Les-Moulineaux

• When the file is authenticated, the gaming prohibition is confirmed by mail.
• It is also possible to unsubscribe from the online game site. The site prohibits you block your player account and open a new account during the selection period.
• You can also contact the casino or gaming club directly to the "excessive gambling prevention" inquiry to select a voluntary access limit (VAR). This LVA takes the form of a document signed by you and the advisor.

What will happen if gambling is prohibited?

• Answering the following questions will automatically display the answer.
• You are currently prohibited:
• Admission to a physical casino or gaming club: Each facility has a systematic identification check system at the entrance of the gaming room.

Une démarche est-elle nécessaire pour mettre fin à l'interdiction ?

Accessing online gaming sites licensed by the ANJ: title content (sports betting, horse racing betting, poker)

Accessing Française des Jeux (FDJ) and PMU games with your player account.

Qui peut être interdit de jeux ?

When you register with the "fichier des interdits de jeux" this file is sent to . FDJ:

Quelle est la procédure dans le cas d'une interdiction à l'initiative du ministre de l'intérieur ?

Real casinos

Gaming clubs

Legal gambling sites: you cannot open an account on a gambling site.

You do not need to do anything to lift the ban.

Quelles sont les conséquences de l'interdiction de jeux ?

NationalIté Nationale des JEUX Service Interdiction de JEUX 11 Boulevard Gallieni 92130 ISSY-Les-Moulineaux

• When the file is authenticated, the gaming prohibition is confirmed by mail.
• It is also possible to unsubscribe from the online game site. The site prohibits you block your player account and open a new account during the selection period.
• You can also contact the casino or gaming club directly to the "excessive gambling prevention" inquiry to select a voluntary access limit (VAR). This LVA takes the form of a document signed by you and the advisor.

What will happen if gambling is prohibited?

• Answering the following questions will automatically display the answer.
• You are currently prohibited:
• Admission to a physical casino or gaming club: Each facility has a systematic identification check system at the entrance of the gaming room.

Peut-on contester cette décision d'interdiction de jeux ?

Accessing online gaming sites authorised by the ANJ: titleContent (sports betting, horse racing betting, poker)

Où s’adresser ?

• Accessing Française des Jeux (FDJ) and PMU games with your player account.

Une démarche est-elle nécessaire pour mettre fin à cette interdiction ?

Accessing online gaming sites licensed by the ANJ: title content (sports betting, horse racing betting, poker)

Real casinos

Quelle est la procédure dans le cas d'une interdiction à l'initiative du tuteur ?

Gaming clubs

Legal gambling sites: You cannot open an account on a gambling site.

You can challenge this ban at the administrative court of your place of residence.

• Anonymous gambling addiction can be evaluated by answering online questionnaires provided by the National Gambling Authority (NGA).
• No, you do not need to take any action to have this ban lifted.
• At the initiative of your legal representative (only the guardian)

Quelles sont les conséquences de l'interdiction de jeux ?

NationalIté Nationale des JEUX Service Interdiction de JEUX 11 Boulevard Gallieni 92130 ISSY-Les-Moulineaux

• When the file is authenticated, the gaming prohibition is confirmed by mail.
• It is also possible to unsubscribe from the online game site. The site prohibits you block your player account and open a new account during the selection period.
• You can also contact the casino or gaming club directly to the "excessive gambling prevention" inquiry to select a voluntary access limit (VAR). This LVA takes the form of a document signed by you and the advisor.

What will happen if gambling is prohibited?

• Answering the following questions will automatically display the answer.
• You are currently prohibited:
• Admission to a physical casino or gaming club: Each facility has a systematic identification check system at the entrance of the gaming room.

Combien de temps dure l'interdiction de jeux demandée par un représentant légal ?

Access to online gaming sites licensed by the ANJ: title content (sports betting, horse racing betting, poker)

Française des Jeux Access to FDJ and PMU games through your player account.

Legal gambling sites

Comment lever l'interdiction de jeux demandée par un représentant légal ?

Real casinos

Gaming clubs

Legal gambling sites: you cannot open an account on gambling sites.

Où s’adresser ?

Please mail it to ANJ.

We have a model letter:

Independent gambling ban is valid for throughout France (mainland and overseas territory).

Qui peut m'aider ?

Three years later, if the statutory agent determines that the need to ban gambling has been eliminated, the ban on gambling may be canceled. Otherwise, the prohibition period is extended.

Requests to cancel the ban can be made from the online service Titlecontent installed by ANJ. It is also possible by mail.

"Emergency contact:" National Gaming Authority (NGA) National Gaming Authority (NGA)

National Gaming Authority

• If you are suffering from excessive gambling (economic, family issues, isolation, anxiety, unable to stop gambling, etc.), it is not recommended to cancel the gambling ban.
• Do you have any questions? Do you need help for application?

Search for contacts

Gambler information service

We provide support, information, and advice to those who are directly or indirectly affected by gambling addiction.

Telephone: 09 74 75 13 13 Anonymous, free calling charges (included in the city call fee from landline, boxes and mobile phone charges). Open all year round, from 8 am to 2:00 am.

From 2:00 pm to 0:00 am from Monday to Friday

From 2 pm to 8 pm from Saturday to Sunday.

When the chat starts, the "NEED HELP?" Window is displayed. Click the button to start chat.

If you cannot connect to the chat, please contact our person in charge by phone.

Que faire si un casino en ligne bloque mon compte ?

Email

By creating an account, you can ask a question directly to the Joueurs INFO Service professional. We will reply within 48 hours. We will usually answer questions you have on Friday nights and weekends by the next Monday. We will reply within 48 hours.

If you would like a quicker answer, please contact us by phone.

Independent and retired as a casino analyst since 1995. Please understand my passion!

• What should I do if online casinos block my account?

Vous n’avez pas réussi à vérifier votre compte

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• One of the most unfortunate things that can happen when playing for real money at an online casino is having your account blocked. You won't be able to access your favorite games and, even worse, you won't be able to withdraw funds from your casino account.
• There are several reasons why an online casino may block your account, some of which are completely out of your control. So, what should you do if an online casino blocks your account?

First, let's look at why an online casino might block your account.

All online casinos require players to verify their account after signing up. To do this, players must present an official form as proof of identity. This is in line with know-your-customer requirements that all licensed and secure online casinos must adhere to.

• If you don't verify your account within the time limit, your account will be blocked. Reading online casino reviews is a great way to make sure that the site you're playing on is licensed.

Suspicion de jeu de mineurs

Risky banking transactions

People who press the ATM button

Trop de tentatives de connexion ratées

Watch out for suspicious banking transactions

• One of the biggest problems facing the online casino industry is money laundering. That is why regulators are very strict when it comes to banking transactions and will not hesitate to blacklist a casino if they suspect money laundering.

Violation des données

If money laundering-related banking transactions are suspected, not only will your account be blocked, but the casino is required by law to report it to anti-money laundering authorities.

See also: Why choose an online casino

Quelles mesures dois-je prendre si mon compte est bloqué?

Underage gambling is strictly prohibited all over the world, and American online casinos and mobile real money casinos are no exception. All online casinos are required to prevent underage gambling, and failure to do so can result in the revocation of their licenses as well as fines.

Usually, minor players are caught in this confirmation process, and as a result, they will definitely be banned.

• One of the most common reasons that online casinos block accounts is that they have failed to log in too much. This is because you forgot your account password or someone is going to log in to your account.

This is a security procedure that online casinos use to protect the player's account from potential hackers.

Contactez les médias sociaux

If online casino data is leaked, the casino checks which player's data has been affected and blocks the account in question. This is to prevent further leakage of personal information owned by the casino.

Lisez les forums sur les jeux d’argent, Reddit

If your account is blocked by an online casino, consider taking the following steps to recover access.

• Contact the customer service

When you know that your account has been blocked, the first action you need to take is to contact the casino customer service division right away. Most online casinos offer 24 hours a day, 365 days a year, but can be contacted during certain times.

Contactez un médiateur tiers

Read more: Types of players in the lan d-based casino

If you send an inquiry, the customer service team will guide you. Clarify the situation where your account has been blocked so that you can quickly grasp the truth of the situation.