Dépannage et conseils pour votre disque dur externe ou portable SSD

Settings and connections, safe connections and cutting, basic operation, security hints, operating systems compatibility, backup software, WD Discovery, WD Security, firmware, driver, Trouble shooting, warranty and data recovery. *End

Features and Applications: My Passport Hard Drive How to install a WD my passport hard disk drive on Windows Device is not detected [Part 1]: My Passport trouble shooting

Theme	How to use
Setup and connection: Portable external drive	Click here for the procedure.
Setup and connection: External drive with desktop	Click here for the procedure.
Safe connection and cutting	Click here for the procedure.
Basic usage	Click here for the procedure.
Safety precautions	Click here for the procedure.
Performance: Transfer speed	Click here for the procedure.
Compatibility of operating system	Click here for the procedure.
Backup software	Click here for the procedure.
Diagnosis software	Click here for the procedure.
WD Discovery	Click here for the procedure.
WD security	Click here for the procedure.
firmware	Click here for the procedure.
driver	Click here for the procedure.
troubleshooting	Click here for the procedure.
Guarantee and data recovery	Click here for the procedure.

Unpacking --MY PASSPORT Hard Disc Drive

Configuration et connexion : Lecteur externe portable

Connect the USB cable directly to the computer (do not use the USB hub.) Confirm that the USB cable length is 18 inches (22 inches for My Passport players manufactured before 2007). please. If you use a USB cable longer than 18 inches, you may not be able to supply enough power to the player. Some thir d-party data cables can supply enough power to players. This includes a "coil" cable and an extension cable, even if the total length is less than 18 inches. WD RE is recommended to use the USB cable attached to the external portable drive as much as possible.

In the case of a Windows operating system, make sure that the drive is displayed in the disk management. For more information, see the answer ID 4850 "How to access disk management on Windows".
In the case of macOS, make sure that the drive is displayed on the disk utility. For more information, see the answer ID 11960 "How to access disk utility with macOS".

If the drive is installed correctly and the error is not displayed, but the drive is not displayed on the system, you may need to format the drive for the operating system. See the operating system compatible section for drive format.

Configuration et connexion : Lecteur externe de bureau

Insert the power adapter into the outlet. You can also try power tap or UPS, but if you have a problem with the drive, connect it directly to the outlet.

In the case of a Windows operating system, check if the drive is displayed in the disk management. Answer 4850: See how to access disk management on Windows.
In the case of macOS, make sure that the drive is displayed on the disk utility. Answer ID 11960: See how to access disk utility with macOS.

If you still have a problem with the drive, please contact us.

Features and Applications: My Passport Hard Drive

Utilisation de base

All WD external drives function as storage devices that can be used in Windows or MacOS operating systems without additional software. Some WD drives come with backup software, but you don't need to use this software to use the drive effectively on your computer.

Data can be moved or copied on a drive, whether or not there is software. The following hints explain how to identify the location of the data and copy it to an external hard disk drive. We will also explain backup creation and maintenance, regardless of whether there is a backup software.

Localisation de vos données( Photos, vidéos, musique, documents, etc. ):

Before copying data to an external drive, you need to identify the location of the data first. The installed program may save the data in various places. If you want to back up data in the program, such as iTunes or financial software, we recommend that you contact the manufacturer or software manual to check the location of the data and the recommendation procedure for backup.

Windows usually saves data in a user interface sidebar. File Explorer folder. When you open the folder in the file Explorer, a list of documents, images, music, and video will be displayed on the left.

Another way to find a file is to use the search function built into Windows.

For information on how to use the search function, see Windows File Explore r-File and folder operation.

MacOS usually saves data from the user interface sidebar. Open the Finder. Finder window and display documents, images, music, and video lists on the left.

Another way to find a file is to use the search function built into MacOS.

For information on how to use the search function, see the MacOS Finde r-File and folder operation.

Transfert de fichiers par copier-coller ou glisser-déposer

Compatibilité des systèmes d'exploitation

Western Digital does not provide support for products used in vendor support termination OS. Answer ID 29247: Microsoft Windows 7: Support, Answer ID 33325: Microsoft Windows 8: Support End, Answer ID 25603: Microsoft Windows XP and Vista: Support end.

The following article is more about the compatibility of disk and OS that can be used immediately. Answer ID 25676: Format USB memory, memory card, external disk on Windows and Mac with the original file system
If the drive is r e-formatted, you can download the software originally attached to the drive. Answer ID 14639: See WD products software, firmware, and downloads for drivers.

Compatibility of operating system	File system	About Windows
Windows	NTFS	The disk of the NTFS format is compatible with the Windows operating system.

Western Digital does not provide partner or thir d-party vendor product installation, setting, troubleshooting, and technical support. See the disclaimers for the use of thir d-party software or website. Western Digital support does not support thir d-party software and hardware.

What is a backup?

"Backup" is a defined duplication of data. If the data is stored only in one place, the data set is not a backup. If you move data from a computer system to an external hard disk drive, it will not be backed up unless the file is duplicated in another storage location.

Western Digital recommends keeping important data backup. Maintaining effective backups can protect computer virus, data damage, hardware problems, or environmental dangers. Backup means that the data is stored in at least two places. Even if the data is backed up and one of the devices breaks down, the data will not be lost because the data is stored in the second place where you can access it.

How can I back up data to the WD external hard disk drive?

Backups can be created by copying, dragging and dropping files from one place to another place. In this method, you can manually keep the file manually by copying the new data to the destination. This is described in the above "basic usage".
Another way to back up data is to use software. Define the backup file and select a software backup schedule, the software itself copies the data to the backup destination. There are several software that can create a backup plan. Refer to the table below to select the optimal software for your system.

In many cases, you can back up the data files and operating systems.
See the link below for how to use backup software built into Windows.
Window s-File history Backup software
Answer ID 25161: Windows 10 and 11: Backup and restore the file history on WD DAS

It is recommended that you use Apple's buil t-in utility to backup MacOS computers.
In many cases, you can back up the data files and operating systems.
See the link below for information on how to use the backup software built in MacOS.
MacOS --Time Machine backup software
Answer ID 20596: Back up and restore Mac OS to WD external drive with Time Machine

Answer ID 7343: Windows and Mac thir d-party backups, clones, synchronous software options

Acronis True Image for Western Digital supports both PCs and MacOS machines and backs up everything, from operating systems, applications to settings and individual files.
Answer ID 32097: Acronis True Image for Western Digital: Backup and restore files on WD DAS

Logiciel de diagnostic

For more information on how to check if the drive is damaged, see Answer ID 9475: How to make an error or failure on the drive.

Execute a drive diagnosis
RAID configuration management (for models that support RAID)
Drive erasure and format
Set of driving sleep timer (for supported drive)
Drive registry

Buil t-in retail drive: Sandisk, WD_BLACK, WD HDD and SSD (Black, Blue, Green, Red, Purple, Gold)
External drive: WD_BLACK P10, P40, D10, D50 Game Dock
Other drive: Buil t-in and external drives may be displayed on the Western Digital dashboard, but not supported.

EdgeRover

The Edgerover ™ app is useful for accessing and managing digital content. It also provides tools to manage multiple corresponding Western Digital® and Sandisk® devices. For more information, see the edgerover summary.

WD Discovery

WD WD Discovery application enables the following:

Connected external drive management
Simplify complicated tasks, such as driving protection by password and managing drive settings.
You can download and install the software of WD and WD partners and keep them in the latest state.
Device registration

Features

You can manage the supported external drive with one application.
Simplify complicated tasks, such as driving protection by password and managing drive settings.
By registering a device, you can receive software updates and important notifications.
Displays the status of the device, such as capacity, available free space, disk security, etc.
Notification of unregistered devices, including links to registration form in WD Discovery.
Notification of software update

For download, installation, and other information, see the answer ID 10607 Wd Discovery Software User Guide Download and Description.

Comment formater un disque dur externe WD en FAT32 ou exFAT

Western Digital external hard disk drive can be used from both Windows and Mac OSX. This is useful for using drives in both environments and moving files between two environments. Most of the WD drive is formatted in NTFS (Windows) or HFS+(MacOS) format.

In order to read and write hard drives on both PCs and Mac computers, you need to format them as EXFAT or FAT32 files. FAT32 has several restrictions, such as 4GB per file. This is a file format applied on both Mac and PC, and the only workaround is to format the drive with EXFAT. For more information about these restrictions, see the answer ID 19494, FAT32 file system and partition size limit (Windows and Mac).

The easiest way to form a disk with FAT32 or EXFAT is to use MacOS Disk Utility for FAT32 and MacOS Disk Utility or Windows Disk Management for EXFAT.

Warning: Do not connect an external drive to multiple computers at the same time. It leads to deterioration of disk partitions and damage to data on disk.

Important: Click here for Sandisk Professional Disk.

Veuillez sélectionner le Système d'exploitation (SE) utilisé afin d'afficher les instructions adéquates.

exFAT in macOS 10.11 (El Capitan) et versions supérieures

There are two ways to format a drive with EXFAT from a disk utility: an eraser option (step 4) or a partition option (step 7). For more information, see the following steps:

Connect the WD drive to the Mac computer.
Doubl e-click the Mac HD at the top right of the desktop screen. Move to "Application" from the left panel. Next, go to the Utility folder and doubl e-click Disk Utility.

Effacer

In the previous MacOS system that does not use the Intel CPU, the selected scheme is Apple Partition Table. The MBR (Master Boot Record) partition table should only be used in the MS DOS format. All Inte l-based MacOS computers and more than 2TB disks need to use a GUID partition table.

Partitionner

If an error message indicating that the drive cannot be unmounted is displayed, it means that the software or services are reading and writing data on the drive. Check which software is accessing the drive and stop it before trying to r e-format. If the error message does not disappear, restarting the computer can solve the problem. Please contact us for details.

exFAT sous macOS 10.10 (Yosemite) et versions antérieures

A very easy way to form a drive to EXFAT is to use disk utility. For more information, follow the steps below:

Connect the WD drive to the Mac computer.
When the drive is displayed on the desktop, click the "Go" tab. Click "Utility" in the dro p-down menu.

exFAT sous Windows 10

Another simple way to form a drive to EXFAT is to use Windows disk management. The detailed procedure is as follows:

Connect the WD drive to the Mac computer.

exFAT sous Windows 8 et versions antérieures

Doubl e-click the Mac HD at the top right of the desktop screen. Move to "Application" from the left panel. Next, go to the Utility folder and doubl e-click Disk Utility.

In the previous MacOS system that does not use the Intel CPU, the selected scheme is Apple Partition Table. MBR (Master Boot Record) partition table should be used only in the MS DOS format. All Inte l-based MacOS computers and more than 2TB disks need to use a GUID partition table.

Unix/Linux (toutes les distributions)

FAT32 sous macOS 10.11 (El Capitan) et versions supérieures

A very easy way to form a drive to EXFAT is to use disk utility. For more information, follow the steps below:

Connect the WD drive to the Mac computer.
When the drive is displayed on the desktop, click the "Go" tab. Click "Utility" in the dro p-down menu.

Another simple way to form a drive to EXFAT is to use Windows disk management. The detailed procedure is as follows:

FAT32 sous macOS 10.10 (Yosemite) et versions antérieures

A very easy way to form a drive to EXFAT is to use disk utility. For more information, follow the steps below:

Connect the WD drive to the Mac computer.
Doubl e-click the Mac HD at the top right of the desktop screen. Move to "Application" from the left panel. Next, go to the Utility folder and doubl e-click Disk Utility.

FAT32 sous Windows 10 et versions antérieures

A very easy way to form a drive to EXFAT is to use disk utility. For more information, follow the steps below:

Connect the WD drive to the Mac computer.

When the drive is displayed on the desktop, click the "Go" tab. Click "Utility" in the dro p-down menu.

Another simple way to form a drive to EXFAT is to use Windows disk management. The detailed procedure is as follows:

Righ t-click "Start" (Windows logo) at the bottom left of the screen, and click "Disk Management".

To create multiple partitions, select or enter a specific megabytes (MB) in the first partition and go to the next step. When this process is completed, the remaining areas will be displayed as an unreasonable area. For the next partition, create a new simple volume in the remaining unit. For example, in the case of a 2TB drive, set the volume size to 10000000 (1TB) and proceed to the next step. Once this process is completed, start the new simple volume process again, select the remaining capacity, that is, the no n-assigned area, and create another 1TB partition.
Another simple way to form a drive with EXFAT is to use Windows disk management. For detailed procedures, follow the following steps:

In other Windows versions, disk management can access the system & gt; management tools & gt; computer management from the control panel.

Unix/Linux (toutes les distributions)

Connect the WD drive to the Mac computer.	16436
Doubl e-click the Mac HD at the top right of the desktop screen. Open "Application" from the left panel. Next, go to the Utility folder and doubl e-click Disk Utility. < SPAN> To create multiple partitions, select or enter a specific megabytes (MB) in the first partition and proceed to the next step. When this process is completed, the remaining areas will be displayed as an unreasonable area. For the next partition, create a new simple volume in the remaining unit. For example, in the case of a 2TB drive, set the volume size to 10000000 (1TB) and proceed to the next step. Once this process is completed, start the new simple volume process again, select the remaining capacity, that is, the no n-assigned area, and create another 1TB partition.	Another simple way to form a drive with EXFAT is to use Windows disk management. For detailed procedures, follow the following steps:
In other Windows versions, disk management allows you to access the system & gt; management tool & gt; computer management from the control panel.	Western Digital's technical support provides only the physical connection of the drive that runs the jumper setting (in the case of a buil t-in hard drive) and the Linux/UNIX operating system running. For questions other than the physical installation of the Western Digital Hard Drive, please contact Linux/Unix vendor. You can also post to our community forum and hear opinions from other users of our products.

Comment formater et reformater WD Elements pour Mac

L'élément WD fonctionne au format NTFS et n'est donc pas pris en charge sur Mac par défaut. Il sera donc préférable de le formater dans un format pris en charge avant de pouvoir l'utiliser.

Yvette Bonnet

The easiest way to format FAT32 disk is to use MacOS disk utility. For more information, see the following steps:

Connect the WD drive to the Mac computer.

Doubl e-click the Mac HD at the top right of the desktop screen. Open "Application" from the left panel. Next, go to the Utility folder and doubl e-click Disk Utility. To create multiple partitions, select or enter a specific megabytes (MB) in the first partition and go to the next step. When this process is completed, the remaining areas will be displayed as an unreasonable area. For the next partition, create a new simple volume in the remaining unit. For example, in the case of a 2TB drive, set the volume size to 10000000 (1TB) and proceed to the next step. Once this process is completed, start the new simple volume process again, select the remaining capacity, that is, the no n-assigned area, and create another 1TB partition.

Another simple way to form a drive with EXFAT is to use Windows disk management. For detailed procedures, follow the following steps:
In other Windows versions, disk management can access the system & gt; management tools & gt; computer management from the control panel.
Western Digital's technical support provides only the physical connection of the drive that runs the jumper setting (in the case of a buil t-in hard drive) and the Linux/UNIX operating system running. For questions other than the physical installation of the Western Digital Hard Drive, please contact Linux/Unix vendor. You can also post to our community forum and hear opinions from other users of our products.
The easiest way to format FAT32 disk is to use MacOS disk utility. For more information, see the following steps:

Partie 1. WD Elements fonctionnent-ils avec Mac

Connect the WD drive to the Mac computer.

Doubl e-click the Mac HD at the top right of the desktop screen. Open "Application" from the left panel. Next, go to the Utility folder and doubl e-click Disk Utility.

If you get an error message that says you can't unmount the drive, it means that software or a service is reading or writing data to the drive. Find out what software is accessing the drive and stop it before you try to reformat it. If the error message persists, restarting your computer may resolve the issue. Need more help?

The easiest way to format a FAT32 disk is to use macOS Disk Utility. See these steps for more information:

Connect your WD drive to your Mac computer.

When the drive appears on your desktop, click Go in the bar at the top of the screen. Select the utility.

Using Acronis True Image WD Edition for Windows (for WD internal hard drives)

Partie 2. Comment formater WD Elements pour Mac

Acronis True Image WD Edition can format internal drives of any capacity manufactured by Western Digital. For instructions on using Acronis True Image WD Edition to format your drive to FAT32, see this article: Answer ID 8821: Acronis True Image for Western Digital: Partitioning and Formatting a WD Drive.

Quel est le meilleur format de WD Elements pour Mac

Using Third-Party Software (For WD External Hard Drives (Manufactured 2007 or Later))

Because Windows does not allow you to format drives larger than 32GB to FAT32, you will need to use third-party software. Western Digital does not provide assistance with obtaining or using third-party software to format your drive to FAT32. However, there are a variety of applications (many of which are free) that will accomplish this. We recommend searching Google or Microsoft Bing for more information. If you have a Mac computer, we can help you format your drive to FAT32 on that OS. However, you can also ask on our community forums for help obtaining software to format your disk to FAT32.

Comment formater/réformer WD Elements pour Mac

Using a FAT32 Formatter for Older WD Drives

Comment formater WD Elements SE pour Mac sur le système d'exploitation Windows ?

Western Digital has a Window s-based utility that r e-format old Western Digital USB or Firewire external hard drive to default FAT32 partition. The FAT32 format software is only for an old external single disc drive and can only be formatted 1TB or less. It does not work with an external drive exceeding 1TB. In addition, it may not work with a model released after 2007.

At the time of execution, this utility can only create one FAT32 partition for the total capacity of the hard disk. To download and use the Western Digital FAT32 format utility, follow these steps:

Usb/Firewire Download FAT32 format utility for external hard drive (select a product to be formatted from the list).

Doubl e-click a file named Extfat32_vs2. 00. zip and install the program on the computer according to the instructions on the screen. Before opening a file, you may need to use utility to thaw.

Important: All data on the hard disk will be deleted during this work. Before this procedure, delete or back up useful data.

Western Digital's technical support provides only the physical connection of the drive that runs the jumper setting (in the case of a buil t-in hard drive) and the Linux/UNIX operating system running. For questions other than the physical installation of the Western Digital Hard Drive, please contact Linux/Unix vendor. You can also post to our community forum and hear the opinions of other users in our products.

Comment formater WD Elements sur votre appareil Mac ?

detail

Response ID

Public day

20/08/2018 11:20

update

19/07/2024 06:09

2024/04/29 --VIA: Mac Solution s-Achievement solutions

If you try to connect an external hard drive to a Mac device, many people will hit a problem. This is due to differences in file format between Windows and Mac systems.

The question is often asked how to make WD Elements compatible with Mac so that external hard drive can be used without any problems. Having an external hard drive that is not supported by a Mac device can be a problem for experts who need to transfer files from a type of computer to another computer. Therefore, in order to maintain a smooth and unavoidable workflow, it is best to format a hard disk drive in the format that is supported by all commonly used operating systems.

Part 1. Will WD Elements run on Mac?

Partie 3. Comment récupérer des fichiers WD Elements formatés sur Mac

Part 2. How to format WD Elements for Mac

Part 3. How to recover WD files formatted on Mac

Part 4: Tips for formatting a WD element for Mac

Because they are formatted in NTFS format, by default, WD Elements' hard drive does not work on a Mac computer. This form is not supported on a Mac device, so it cannot be accessed to the drive. The difference in the format is that it is important to r e-format the hard drive in the first supported format to cause a problem with reading the hard drive and use it universally in the entire device you use. 。

General WD Elements format
Most WD Elements are provided in NTFS format that is not supported by Mac by default. It is important to check the format before purchasing an external hard drive because all hard drives are not supported by both devices. Some versions can be used in FAT32 and EXFAT format widely supported by different types of operating systems and devices.

Does WD Elements work on Mac?

Most of these hard drives are formatted in NTFS format supported only on Windows PCs. If you want to buy a WD element that works on the Mac, this is supported by a Mac device, so ask a retail store to provide HFS +format hard drive, or file format such as EXFAT or FAT32. Can be selected.

How to make the WD element compatible with Mac

WD ELEMENTS is a popular external hard drive, so more people prefer to buy it for its reliability. Just as Windows PCs are more popular, they are usually provided in NTFS format. Since these are supported by all devices, the only way to use these hard drive on the Mac is to r e-form them in other formats such as EXFAT or FAT32.

Due to the difference in operating systems, most external hard drives of WD Elements do not work natively on the device running Mac OS. To overcome this obstacle, you need to format a hard drive in a widely supported format. How do you ask how to r e-form the Mac WD Elements? Well, it's very easy, it can be easily done on another device so that it can be used with the cros s-platform function. There is no need for thir d-party applications so that you can do this, and the process is very easy.

It is difficult to select the best format to r e-format a hard drive. For example, the EXFAT system has an oversized partition limit, the FAT32 system is not so popular, and the Mac OS Journaled format works only on devices running the Mac OS. Therefore, you need to understand your needs to select a correct format.

If you mainly use a Mac OS device, it's best to choose a Mac OS Journaled format with almost no partition or file size limit. It is supported by Android, Windows, and Mac OS without any problems, and there is no limit to being less convenient than the NTFS system.

Depending on your system, there are two ways to format a hard disk drive Mac compatible. One is to use the native file format options on the Windows OS computer, and the other is to use a similar tool on the Mac OS. See below for how to use Windows and Mac OS-devices to format WDs for Mac items.

Step 1. Connect the hard disk drive to the computer

Partie 4 : Conseils pour le formatage de WD Elements pour Mac

Use a USB cable to connect the hard disk drive to the computer and wait a little for the device to be recognized. When this is completed, click the "This PC" option and find an icon indicating a hard drive.

Step 2. Click the format option

Righ t-click the hard drive icon to scroll the options to find the format option. Click to display a dialog box with options such as file systems and volume labels. Click on the file system option to refer to the available format. Click on the file system option to browse the available formats. Select what you want to continue and enter the appropriate name for the hard drive in the volume option.

Step 3. Format the drive
Select the Quick Format Options and press the start button. After a while, the hard disk will be formatted according to the set format.

Step 1. WD Elements Connect the hard disk drive to the Mac device

Connect a hard disk drive to a computer, wait for a while for the system to be recognized, mounted, and can be used. When the drive is recognized, a hard disk drive icon is displayed on the desktop.

Step 2. Proceed to disk utility options
Open the "Finder" option in the Mac OS dock. Once opened, select the "Move" option from the menu bar and click Utility. Then, the application / utility will be displayed. Move to the utility option and select a disk utility application.
Step 3. Select the hard drive you want to format
Open a disk utility option and select the external drive you want to format a device.

Conclusion

Step 4. Select a format option

Solutions de Mac

Click the Erase Options in the Disk Utility menu. A new dialog box is displayed. From here, you need to customize the format to format hard drive. You also need to define a new name for the hard drive as needed.
Step 5. Erase the drive
When everything is what you want, click the erasing option and format a hard drive a few seconds later.
When an external hard drive is formatted, it is virtually impossible to restore the stored files. There are several thir d-party tools that can be easily executed. When formatting a hard disk drive, it is important to make sure that there are no important files or folders that are not backed up in the drive.

If such a file is on an external hard drive, run a backup before formatting the hard drive. Once a format option is executed, you will not be able to restore files.
As a result of accidentally format WD Elements
Many tend to accidentally choose a format, which can cause many problems. Here are some of the main problems they face:

Elim Poon - Journalist, Creative Writer

Last modified: 27.08.2024

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