Westminster Accounts As betting firms spend more than 200 000 wooing MPs what can they expect

Westminster Accounts: As betting firms spend more than £200,000 wooing MPs - what can they expect from the gambling white paper?

Sky news has revealed that the industry gives the Westminster's numbers as the lon g-awaited white paper issuance to regulate gambling and gaming is approaching.

Thursday, April 27, 2023 09:39, UK

Gambling was once limited to smok e-filled gambling fields, racetracks, and lat e-night casinos, but the Internet and smartphones have changed the industry.

However, the Internet and smartphones have changed the gambling industry. Gambling now can now be used by anyone, day and night, through a number of flashy telephone apps.

However, this field has changed so that it cannot be recognized, and the law that regulates it has not changed.

As a result, the Gambling White Paper has been announced today, and the lon g-awaited review is about to be reviewed.

However, it took too long for those who have continued to exercise in search of reforms.

The reform was promised for the first time when the Conservative Party described the 2005 gambling method in the 2019 manifest as the "digital analog method."

National Strategic Assessment 2020

The Gambling Committee was established in 2005 based on the Gambling Act. Gambling operators and important human resources are approved. In addition to preventing illegal gambling, it regulates gambling by defining licensed rules and guaranteeing its compliance. Advice Gambling to the Secretary of State and provide guidance to local governments because the facilit y-based gambling is a double license. Also, NATIONAL Lottery etc. established in 1993 1993 method

Our work is always led by the determination of gambling, and the purpose of licensing is always our top priority.

What is that purpose?

Protects children and other vulnerable from gambling harm and exploitation.
Prevents gambling from being used to support crime, confidence, and disorder, and to support crime.
Gamble is performed in a fair and open way.

I am glad to be able to introduce the first national strategy evaluation of the Gambling Committee. This is the latest evaluation of the problems we are facing and the risks of gambling to consumers and the general public. Technology and consumer behavior are constantly changing, so the problem and risk must be a dynamic process.

Our comprehensive evaluation is based on the following four pillars:

People who gamble (Chapter 1)
Where gambling is being held (Chapter 2)
Products that customers can use (Chapter 3)
Gambling facility provider (Chapter 4)

This evaluation also takes into account an unprecedented impact, in which the trend of Coronovirus (COVID-19) affects all four pillars.

For each of these four pillars, we have composed data, statistics, and evidence obtained from compliance and enchanting work. In addition, the advisory committee for more secure gambling (ABSG), the digital advisory panel (DAP), and the provisional expert group advice consisting of direct experienced experiences of gambling. did. We involved the representatives of the industry and the third sector colleagues and took into account the results of recent parliamentary reports on gambling and its regulations.

We created this comprehensive national strategic assessment from all of these information sources. This evaluation is the basis for determining the priority of actions over the next few months to several years. This evaluation must be read in conjunction with our behavior and partner's behavior to promote national strategies to reduce gambling harm.

We are looking forward to working with the government to review the gambling method, but I would like to clarify that we do not want to wait for the results of the review to deal with the issues we identified. 。 We always use all the authority to respond quickly to make gambling more fair and secure.

Neil MacArthur S Forc e-Gambling Committee

Executive summary

This report outlines the committee's evaluation of important issues facing gambling more fairly, safe, and without crime. Using the insight, survey, and case work of the committee, we evaluated the risks and issues of gambling through four different lenses: "people", "places", "products", and "provider". We will continue to develop evaluations in order to help stakeholders to provide information to stakeholders.

This evaluation also shows priority actions to deal with these issues. This document also has an overview of the progress since April 2019, which started last year.

According to evidence, gambling has not increased, but gambling methods are changing. At the overall level, the participation rate has been stable in recent years. At the same time, the ratio of gambling addiction has not increased, and the data has shown that it has been statistically stable since 2012. Nevertheless, it is important to continue to understand how various groups in society, especially those who are weaker, have experienced gambling harm. The national strategy to reduce the harm of gambling (open on a new tab) indicates how public approaches can help identify and reduce these harms.

The risks and problems set over the four chapters of this assessment include an inefficient "Know Customers" approaches, including affordable prices, and the need for early detection of risks and countermeasures. Includes the use of online gambling, advertising, safer online games, platform games, and hig h-risk products. In addition, problems such as minor gambling, gambling providers, governance, and gambling gaps with gambling and gaps. < SPAN> We are looking forward to working with the government to review the gambling method, but I would like to clarify that we are not going to wait for the results of the review to deal with the issues we identified. I think. We always use all the authority to respond quickly to make gambling more fair and secure.

Neil MacArthur S Forc e-Gambling Committee

This report outlines the committee's evaluation of important issues facing gambling more fairly, safe, and to make gambling. Using the insight, survey, and case work of the committee, we evaluated the risks and issues of gambling through four different lenses: "people", "places", "products", and "provider". We will continue to develop evaluations in order to help stakeholders to provide information to stakeholders.

This evaluation also shows priority actions to deal with these issues. This document also has an overview of the progress since April 2019, which started last year.

The person gambling

Key issues and risks

The risks and problems set over the four chapters of this assessment include an inefficient "Know Customers" approaches, including affordable prices, and the need for early detection of risks and countermeasures. Includes the use of online gambling, advertising, safer online games, platform games, and hig h-risk products. In addition, problems such as minor gambling, gambling providers, governance, and gambling gaps with gambling and gaps. We are looking forward to working with the government to review the gambling method, but I would like to clarify that we do not want to wait for the results of the review to deal with the issues we identified. 。 We always use all the authority to respond quickly to make gambling more fair and secure.
Neil MacArthur S Forc e-Gambling Committee
This report outlines the committee's evaluation of important issues facing gambling more fairly, safe, and without crime. Using the insight, survey, and case work of the committee, we evaluated the risks and issues of gambling through four different lenses: "people", "places", "products", and "provider". We will continue to develop evaluations in order to provide information to stakeholders.
This evaluation also shows priority actions to deal with these issues. This document also has an overview of the progress since April 2019, which started last year.
According to evidence, gambling has not increased, but gambling methods are changing. At the overall level, the participation rate has been stable in recent years. At the same time, the ratio of gambling addiction has not increased, and the data has shown that it has been statistically stable since 2012. Nevertheless, it is important to continue to understand how various groups in society, especially those who are weaker, have experienced gambling harm. The national strategy to reduce the harm of gambling (open on a new tab) indicates how public approaches can help identify and reduce these harms.

What do we know?

Gambling participation

Good regulation is informed by good evidence. We continually seek to improve the evidence base, not just to access better data and count problem gamblers, but also to better understand the specific harms associated with gambling. We also highlight further research findings on why people choose to gamble and how they benefit from it.

We want to see the industry work harder to understand its customers and erase the distinction between regulatory and commercial considerations. That means tackling big themes like developing trusted affordability solutions, making products safer by design and building dynamic player-centric safeguards. We must see the industry work harder to proactively identify and address risks within its operations. The Commission’s approach to raising standards for consumers, which relied heavily on exercising its formal regulatory powers, will continue to result in damaging the industry’s reputation, restricting activity and escalating penalties.

As regulators, we will work harder to demonstrate the impact of our regulations and the progress we are making in changing operators’ behavior. To that end, we will prepare key indicators.	This assessment was produced amid unprecedented disruption caused by the coronavirus (COVID-19) pandemic. The current and future impacts of the pandemic are still being evaluated and will shape the gambling industry and its regulation for years to come.
Inefficient "know your customer" approaches, including affordability checks: Licensees do not know enough about their customers, including how much they can afford to gamble. Customers may also be reluctant to share personal information.	Early detection of risky behaviour and effective response: Early identification of risky behaviours and vulnerabilities exhibited by customers can avoid or mitigate adverse consumer outcomes.
More avid gamblers who participate in multiple products from different providers: Efforts to identify more gamblers and provide preventive controls are consistent with a risk-based approach to harm minimisation.	Underage gambling: Age restrictions on gambling products are protective of children and young people. Controls to implement them must be robust and effective.
Gaps in evidence and understanding of gambling-related harm: Building and maintaining a first-class evidence base is essential for effective regulation and legislation.	Gambling is a popular activity in the UK. According to the latest annual data, 24. 7 million adults in the UK participated in gambling in the past four weeks.

Participation in gambling has not increased. At the overall level, the participation rate has been stable in recent years. According to the latest annual data, 47 % of adults gambling in the past four weeks, and since 2015, it was 45-48 %.

The most popular gambling in the participation rate is as follows:

activity

Participation rate

National lottery lottery

30%

Other lottery

13%

Scratch card

Understanding why people gamble

10%

Excluding stat e-owned lottery products, 32%of adults (17 million) have participated in other gambling in the past four weeks. This percentage has been relatively stable in recent years.

Figure 1, which shows a lon g-term tendency to track the participation in gambling in the past 12 months, rather than the past four weeks, has shown a decrease in participants with the increase in the total gambling profits in the industry.

According to the Gambling Committee data, the increase in gross profits (GGY) is due to participation in online gambling and increasing expenditures.

The growth of this online GGY was greatly affected by the transition to consumer consumption regulations in November 2014. The value in 2015/16 was the first complete year that the European Commission directly collected data. Therefore, it is a better criterion for evaluating changes in consumer behavior.

Problem and at-risk gambling

According to the committee data, online gambling has increased by 30%since 2015/16, while facilit y-type gambling has decreased by 8%.

Overall, the combination of a decline in participation level and the increase in industry GGY means that the average gambling loss per consumer has increased. The risks of increasing customer losses by specific products such as online slots will be examined in Chapter 3.

1 Participation in 2019 Awareness and attitude (PDF) (Opened in a new tab) When using a quarterly telephone survey through this book, it covers the year until December 2019 It is quoted from the latest annual report issued in February 2020, so it is before the Coronovirus (COVID-19) period. See Chapter 6 for more information about surveys during the Coronovirus period.

3 ggy is substantially deducted from the gag.

4 Gambling (license and advertising) law 2014

As a regulatory authority, we have consumers at the center of their business. Therefore, it is important to understand why people do gambling, what choices, and how they are blended into their lives. This adds an important background to the main participation data.

Through a detailed and reconciled detailed qualitative survey, which has been verified by quantitative surveys, we have explored why people do gambling and how gambling permeates their lives. From this survey, it has been found that the driving force for gambling differs depending on the product, the product and the time of day depending on the product, and the time of day.

In the survey, the eight rough groups summarized in FIG.

The people who participated in the survey recognized their gambling behavior as "normal" and thought that there was a risk of problem. The conscious interaction between your passion, interest and gambling behavior is minimal.

Responsibility for more secure gambling must be shared between the European Commission as consumers, gambling companies, and regulators. For most consumers, gambling is "just fun", but alerts and risks are not far away.

Figure 4, which has not increased gambling addiction, is the ratio of gambling addiction obtained from the best obtained survey data. According to this data, the overall ratio of the problem gambling index (PGSI) or mental illness diagnosis and the statistical manual (DSM-IV) screen has been statistically stable since 2012. 。 According to our latest annual telephone survey 7, 0. 6 % of the population was classified as a problem gambler 8, which was 0. 7 % in 2016.

In any case, according to the data of "Gambling Behaviour in Great Britain 2016", which combines England, Scotland, and Wales, there are about 340, 000 gamblers in the UK. This is simply unacceptable, and as we have repeatedly stated, we need to radically reduce.

The data suggests that the gambling addiction rate is almost flat, while data on at risk is moving forward to reduce the number of people in low or moderate risk. Figure 5 shows the related data 11.

From this data, it can be seen that the percentage of people who are at medium or low levels of harm is decreasing, but this number must be further reduced.
Most of the gambling people do gambling without experiencing harm. However, there are too many people who have become difficult as a result of gambling, and may experience extremely serious harm, such as mental health and human relationships, debts that cannot be repaid, crimes, and extreme cases. The fact that the ratio of gambling is almost stable after 2012 will implement a significant decrease in gambling. The fact that it is necessary to do more things is different. The national strategy to reduce gambling harm offers an agreed framework for action.
It is not easy to understand the spread and cause of gambling. People who have experienced gambling damage have been recovered, and others have become a problem gambler (starting or recurring the problem gambling behavior). You need to understand why you are a problem gambler, why some people recover, and why those who have recovered will recur.

To do so, it is necessary to grasp the incidental rate (a new case that occurs over a long period of time) and the number of recurs. By grasping the affection rate, you can see if you should focus on preventive measures (newly gambling addiction) or to focus on treatment (recurrent).

According to Australia, about half of the disease rate consists of new cases. This means that a new person is classified as a problem gambler at the time of each survey, which means that some people have escaped from the gambling. The same data as the UK is worth adding to the available evidence base.

It is important to pay attention to the percentage of the entire population, and it is important to note that there is a risk of overlooking specific groups, such as women and the BAME community. Figure 6 disassembles data to indicate the number of risky gamblers or problematic gamblers among the 100 British adults worldwide. More than half of these adults do not gamble, half are a problem gambler. This figure is broken down into various scenarios to show some of the major population statistical risks related to gambling people.

The person gambling - What are the issues?

According to the 8 PGSI min i-screen, most of the gambling people do gambling without any harm. However, there are too many people who have become difficult as a result of gambling, and may experience extremely serious harm, such as mental health and human relationships, debts that cannot be repaid, crimes, and extreme cases. The fact that the ratio of gambling is almost stable after 2012 will implement a significant decrease in gambling. The fact that it is necessary to do more things is different. The national strategy to reduce gambling harm offers an agreed framework for action.

It is not easy to understand the spread and cause of gambling. People who have experienced gambling damage have been recovered, and others have become a problem gambler (starting or recurring the problem gambling behavior). You need to understand why you are a problem gambler, why some people recover, and why those who have recovered will recur.

The person gambling - Customer affordability

Percentage of discretionary income by age (January 2020)

According to the 8 PGSI miniature, most of the gambling people do gambling without any harm. However, there are too many people who have become difficult as a result of gambling, and may experience extremely serious harm, such as mental health and human relationships, debts that cannot be repaid, crimes, and extreme cases. The fact that the ratio of gambling is almost stable after 2012 will implement a significant decrease in gambling. The fact that it is necessary to do more things is different. The national strategy to reduce gambling harm offers an agreed framework for action.	Understanding the spread and cause of the gambling is not easy. People who have experienced gambling damage have been recovered, and others have become a problem gambler (starting or recurring the problem gambling behavior). You need to understand why you are a problem gambler, why some people recover, and why those who have recovered will recur.	To do so, it is necessary to grasp the incidental rate (a new case that occurs over a long period of time) and the number of recurs. By grasping the affection rate, you can see if you should focus on preventive measures (newly gambling addiction) or to focus on treatment (recurrent).	According to Australia, about half of the disease rate consists of new cases. This means that a new person is classified as a problem gambler at the time of each survey, which means that some people have escaped from the gambling. The same data as the UK is worth adding to the available evidence base.	It is important to pay attention to the percentage of the entire population, and it is important to note that there is a risk of overlooking specific groups, such as women and the BAME community. Figure 6 disassembles data to indicate the number of risky gamblers or problematic gamblers among the 100 British adults worldwide. More than half of these adults do not gamble, half are a problem gambler. This figure is broken down into various scenarios to show some of the major population statistical risks related to gambling people.	According to the pgsi miniature screen	9 Gambling behaviour in the UK (opens in new tab)(PDF)This is the latest health survey data for the whole of the UK. The Health Survey England 2018 and the Wales Problem Gambling Survey 2018 provide the latest data, but this does not reflect the whole of Great Britain.
10 Please note that BGPS uses different methodologies so comparisons between these survey vehicles should be made with caution.	9%	Gambling is a popular activity in the UK. According to the latest annual data, 24. 7 million adults in the UK participated in gambling in the past four weeks.	7%	9%	Problem Gambling - Gambling with negative consequences and the potential to lose control. For example, gambling over limits, gambling to win money back, and often feeling stressed about gambling.	9%
Medium risk gambler - Experiences a moderate level of problems leading to some negative consequences. For example, sometimes spending more than they can afford, losing track of time, feeling guilty about gambling, etc.	Low risk gambler - Experiences a low level of problems and few or no identified negative consequences. For example, very occasionally going over limits or feeling guilty about gambling.	12 Measuring gambling-related harm: a framework for action, Wardle and Reith et al (2018)	14 In this figure, values are rounded to the nearest 0. 5 to ensure that the total sum of values is 100.	Low risk gambler - Experiences a low level of problems and few or no identified negative consequences. For example, very occasionally going over limits or feeling guilty about gambling.	Knowing your customer is crucial, and this does not just mean knowing the person in terms of their personal details, age and account history. This does not just mean knowing their personal details, age and account history, but also understanding their affordability, their personal circumstances, their reactions to products, their playing patterns and behaviours.	Low risk gambler - Experiences a low level of problems and few or no identified negative consequences. For example, very occasionally going over limits or feeling guilty about gambling.
One of the most common harms associated with gambling is spending more than you can afford to lose. The level of spending at which harm begins to occur depends on the consumer's discretionary income, so harm can be significant even at low levels of spending. Licensees are not adequately equipped to assist, and in some cases protect, consumers in mitigating the risks of gambling beyond their means.	14 In this figure, values are rounded to the nearest 0. 5 to ensure that the total sum of values is 100.	Amount	14 In this figure, values are rounded to the nearest 0. 5 to ensure that the total sum of values is 100.	18-24	18-24	Amount
45-54	18-24	None	10%	14 In this figure, values are rounded to the nearest 0. 5 to ensure that the total sum of values is 100.	18-24	18-24
31%	20%	None	26%	20%	None	None
21%	9%	7%	Gambling is a popular activity in the UK. According to the latest annual data, 24. 7 million adults in the UK participated in gambling in the past four weeks.	9%	8%	9%
19%	2%	1%	1%	2%	3%	3%

19%

21%

£250-£499
19%
15%

23%

20%

The person gambling - Case studies - Clearly unaffordable gambling

Operator A

19%

Operator B

£500-£999

16%

Operator C

15%

18%

Operator D

16%

15%

Operator E

15%

Operator F

£1, 000-£1, 999

The person gambling - GC action

10%

GC action

2, 000 £1, 000 or more

Another source of data is the Office for National Statistics (ONS) which provides information on disposable household income, combined with information on the cost of living and expenditure.

GC action

According to the ONS Annual Survey of Hours and Earnings, the median weekly gross income for full-time employees is:

The median weekly gross income for full-time employees is £585

The person gambling - Identification of at-risk behaviours and vulnerability

The occupational group with the highest median weekly gross income for full-time employees remains managers, directors and senior officials, with a median weekly gross income of £862.

Based on this data, 50% of full-time employees in the UK earn less than £30, 500 per year, and 50% of full-time managers, directors and senior officers earn less than £45, 000.

The following case studies, all of which have led to regulator action, demonstrate the ineffectiveness of the control frameworks used to identify and manage risk: Common issues include failure to intervene in a timely manner, intervention not occurring until the following day despite indications that interaction with the customer was required, and intervention occurring after the customer had made a life-changing expenditure.

The screening threshold level continues to be set at a level that does not take into account the financial means of a typical consumer. As shown by the income data, this level of gambling activity during the period reviewed is clearly beyond the reach of all but very wealthy individuals.

The customer's first deposit was £10, 000, which prompted the operator to ask the customer to complete a safer gambling self-assessment. 11 days later, the customer deposited a further £40, 000 within the hour, and a further £10, 000 the next day. After open source checks, the operator estimated the customer's annual income at £416, 743 per year.

However, the Gambling Committee compliance staff found that the customer's maximum salary was £ 122, 683. The customer account was paused a few months after the registration, and it was determined that the information that supported the usage was insufficient. The customer lost half of the known salary in two weeks, and most of them were lost within an hour.

One customer lost £ 34, 849 in four months, of which £ 33, 000 was lost in the last nine weeks. The customer hit various bet frequency triggers and deposit triggers and received po p-ups, but did not evaluate whether they were effective.

GC action

Until four months passed, human dialogue was not attempted and customers did not respond. Immediately afterwards, customers have demanded five years of sel f-exclusion and suggested that they are likely to have experienced gambling harm. The operator did not have information about customers who support this level of spending.

One customer lost about £ 33, 000 in three months without the identification of the source of income and without a margin assessment. Despite the fact that this customer was a gambling possibility of harm.

The customer acknowledged over the phone that he spent more than usual. When the compliance staff examined the operator information, the customer's annual income was only 8, 500 pounds. Approximately 10 weeks later, the customer acknowledged that he had lost too much money over the phone, so the operator was first prohibited from using it.

One customer lost £ 54, 000 within a month of joining, despite the operator's customer paid. Shortly after joining, the customer account was stopped due to more secure gambling concerns. When the phone was connected, the customer said, "I was shocked on the weekend," but was satisfied with losing £ 20, 000 every month. The customer said it would be nice to have the operator set the payment limit, but this was not done. < SPAN> However, the compliance staff of the Gambling Committee has found that this customer has a maximum salary of £ 122, 683. The customer account was paused a few months after the registration, and it was determined that the information that supported the usage was insufficient. The customer lost half of the known salary in two weeks, and most of them were lost within an hour.

GC action

One customer lost £ 54, 000 within a month of joining, despite the operator's customer paid. Shortly after joining, the customer account was stopped due to more secure gambling concerns. When the phone was connected, the customer said, "I was shocked on the weekend," but was satisfied with losing £ 20, 000 every month. The customer said it would be nice to have the operator set the payment limit, but this was not done. However, the Gambling Committee compliance staff found that the customer's maximum salary was £ 122, 683. The customer account was paused a few months after the registration, and it was determined that the information that supported the usage was insufficient. The customer lost half of the known salary in two weeks, and most of them were lost within an hour.

The person gambling - Engaged gamblers who participate in multiple products across different providers

Aged 16 and over with a valid DSM-IV or PGSI score

One customer lost £ 54, 000 within a month of joining, despite the operator's customer paid. Shortly after joining, the customer account was stopped due to more secure gambling concerns. When the phone was connected, the customer said, "I was shocked on the weekend," but was satisfied with losing £ 20, 000 every month. The customer said it would be nice to have the operator set the payment limit, but this was not done.	In a follow-up call two days later, the customer said he had been spending more than usual because he had "nothing to do for eight weeks" due to the lockdown. Then sports betting resumed and he spent more. The customer's account was reactivated, even though a deposit limit of £20, 000 had been placed on it and the operator had not yet carried out an affordability assessment. Two days after the account was reactivated, the customer removed the deposit limit and continued to deposit, losing approximately £25, 000 in two weeks. At the time of our assessment, the operator had not yet established the customer's affordability.	The customer was not identified as a potential gambling addict until he had lost £11, 000 in six weeks. This interaction appears to have had no impact, as the customer lost a further £22, 000 within a month. This customer was able to lose over £33, 000 in approximately 10 weeks without an affordability assessment being carried out.
1	The customer lost £24, 800 within three days. The operator had not carried out a margin assessment for this customer.	For this reason, we have launched a consultation to explore how we can reduce unaffordable gambling.
2-3	We will be responding to the consultation and accompanying call for evidence on how best to improve the effectiveness of our dialogue with customers. The consultation will focus on the themes of affordability, vulnerability and identifying and addressing indicators of harm.	Our compliance and enforcement teams continue to see cases where individuals are showing clear indicators of gambling-related harm but are allowed to continue gambling without effective action being taken by licensees. Some of these individuals have funded their gambling through crime, but most cases were customers relying on unsustainable funds such as loans, credit, inheritances, personal injury or retirement funds.
4-6	Our compliance team regularly surveys operators and their compliance with the Social Responsibility Code clauses, as well as reviews their commitments as outlined in our Assurance Statements.	Our action to ban credit card gambling from April 2020 is intended to reduce the risk of financial harm arising from gambling. Also, assessing the changes in consumer behavior caused by it is an important next step.
It may be complicated to identify customers who are risky or harmful. Since each consumer is different, the licensee cannot be confirmed by a license alone whether a consumer harm indicator is related to its consumer situation. Some consumers have a negative response to Licensee.	But in reality, based on economic, time, and behavioral indicators, the average knowledge of consumers, or knowing the knowledge based on the actions of specific consumers and the relationship with licensing. It is easy to identify consumers who are at risk of harm. Interventions according to needs minimize the risk of alienating consumers.	Evidence on the patterns and action indicators related to risks is accumulating. This knowledge is not consistently used to take into account the consumer's position and take appropriate customer response.

In many cases, monitoring and supervising a customer is not effective to identify changes in behavior that can show the risk of harm as soon as possible. Identifying risks and interacting effectively is the center of harm prevention.

GC action

We will continue to support a joint project to understand how research can guide the operator process to raise the standards in the real world. As an example, Gambling Research Exchange has received funding from regulatory payments to provide surveys and exchange knowledge to support national strategies to reduce gambling harm. In November, we launched a trial project to share knowledge and learning about how to interact with customers using a sample of a typical gambling carrier.

Underage gambling

Prioritizing commercial consideration over regulatory requirements for the management of hig h-priced customers (HVC) is a theme that can be repeated in our case work. We have discovered that the incentive scheme is being used as a deterioration factor in a situation where harmful play indicators are overlooked or overlooked. In addition, pursuit of aggressive commercial results using the HVC scheme has become a result of poor management to prevent criminal revenue.

The HVC scheme should be provided only to strict directors, clear advanced officers for management and results, and consumers who have thoroughly checked Du e-Delivery. For this reason, we recently strengthened the requirements for the operation method of these schemes.

We are conducting discussions to enhance the requirements of Licensei to manage hig h-priced customers (VIP).

If consumers are vulnerable, they may not be unable to understand gambling risks and terms of use, which may increase the risk of experiencing negative results.

There are various reasons for people in a vulnerable situation, and changing individual customers can make it easier to experience negative results or become difficult. Vulnerable situations can be permanent, temporary, intermittent, and may be related to the effects of health, abilities, resilience, or life events.

Such situations include bereavement, loss of income, and other factors. Such information does not always be available in License, but if there are potential signs of vulnerabilities, the staff will ask questions and use it to determine whether individual situations will increase risk. Should be.

GC action

People in a vulnerable situation may face difficulties when interacting with various financial products, digital products, and complex consumers. According to the Financial Lives 2020 survey conducted by the Financial Agency (FCA), less than half (46%) of the UK adult over the age of 18 indicates one or more vulnerabilities.

If there are multiple vulnerability characteristics and those needs are not satisfied, the risk increases. Money and Mental Health Policy Institute (MMHPI) stated that people with mental health issues were 3. 5 times higher.

Gaps in the evidence and understanding of gambling related harms

If you specialize in gambling, a recent report of Money and Mental Health Policy (MMHPI) includes a research community survey result for people who have experienced mental health issues. According to this, a quarter (24 %) of the respondents experienced financial problems for online gambling, and bet beyond one in three people (32 %). be.

Licensei does not consistently consider information about customer service, funding source, or vulnerabilities that are received as part of complaints, as part of complaints. This means that you miss the opportunity to consider vulnerabilities.

We plan to publish a statement that stipulates the principles and major work fields in the approach to vulnerabilities.

GC action

A challenge to addressing individual-centric risk for licensing purposes is the ability of consumers to circumvent individual operator-driven policing by gambling with several different companies. This does not preclude regulatory progress to address risk in scenarios where significant markers of harm, criminal spending, or suspicious activity are associated with activity at a single licensee or group.

This issue is highlighted by the data shown in Figure 8 17 that 56% of online gamblers have multiple gambling accounts, with an average of three accounts.

GC action

The table below shows the percentage of customers who play multiple gambles and the prevalence of gambling problems by these groups 18.

Table 16+ with valid DSM-IV or PGSI scores

Number of gambling behaviours

GB Health Survey 2016 combined

GC action

England Health Survey 2018

0. 3%

GC action

0. 4%

1. 2%

The place where gambling is occurring

Key risks and issues

Key issues and risks

13. 2%
15. 1%
The introduction of multi-operator self-exclusion schemes and other gambling management tools that are player-centric rather than operator-centric demonstrates how progress can be made. Supporting those who want to limit or stop gambling is a regulatory focus. Our data shows that 5% of adult gamblers in the UK (1. 9 million people) have had a gambling problem 19 .

What do we know?

Overview of how and where people gamble in Great Britain

We continue to call on the industry to use technology to get a single view of the consumer. We know that it is difficult to ensure customer safety when operators currently only have a partial view of their customer behaviour. That is why we have acquired technology providers, data scientists, academics, researchers and financial service providers to work with us to develop a solution that will provide a “single customer view”.

With some limited exceptions, gambling activities regulated by the Gambling Act 2005 are restricted to those aged 18 and over. Central to the authorisation of licensees to offer gambling facilities is preventing underage access.	In the case of a facilit y-based gambling, test purchases are one of the ways to test the European Committee or licensed authorities the effectiveness of operators. The approved gambling facility operator is required to purchase tests under the agreed methodology to test the "Challenge 21" process. 90 % of gambling facilities that span gambling and arcades have shown sustainable improvements, and in the latest data before the latest coronavirus (COVID-19), 9 out of 10 tests. A 1 8-yea r-old / 1 9-yea r-old test buyer is required to confirm the age when visiting the store. Currently, the age has not been confirmed in 10 cases in 10 cases, indicating that Licensei needs to continue paying attention.
Even in other places where children and young people can access gambling, the risk of minor gambling will continue to be high. Purchase activities before the coronovirus test on access to game consoles and betting on racetracks revealed a serious weakness in management. Such a gambling environment is increasing due to the possibility of being near the gambling facility under the age of 18. When these facilities are resumed after the Coronovirus regulation, it is important to double the efforts to prevent minor access.	Children and young people can be damaged not only by their own gambling, but also by neglect and financial damage. Parents' gambling addiction is a strong prediction factor in the child's gambling addiction, and there are evidence of the transitional generation of risk behavior.
In the UK, children and young people are legally allowed to gamble in a limited way, but most commercial gambling is limited to 18 years of age. Overall, the child's gambling level is declining over time. According to our data, 11 % of the 11 to 16 years old, 11 % of the surveyed, found that they had spent their money for gambling in the past seven days in 2019. < SPAN> In the case of a facilit y-based gambling, test purchases are one of the ways to test the European Committee or license authorities in the operator management effectiveness. The approved gambling facility operator is required to purchase tests under the agreed methodology to test the "Challenge 21" process. 90 % of gambling facilities that span gambling and arcades have shown sustainable improvements, and in the latest data before the latest coronavirus (COVID-19), 9 out of 10 tests. A 1 8-yea r-old / 1 9-yea r-old test buyer is required to confirm the age when visiting the store. Currently, the age has not been confirmed in 10 cases in 10 cases, indicating that Licensei needs to continue paying attention.	Even in other places where children and young people can access gambling, the risk of minor gambling will continue to be high. Purchase activities before the coronovirus test on access to game consoles and betting on racetracks revealed a serious weakness in management. Such a gambling environment is increasing due to the possibility of being near the gambling facility under the age of 18. When these facilities are resumed after the Coronovirus regulation, it is important to double the efforts to prevent minor access.
Children and young people can be damaged not only by their own gambling, but also by neglect and financial damage. Parents' gambling addiction is a strong prediction factor in the child's gambling addiction, and there are evidence of the transitional generation of risk behavior.	642
In the UK, children and young people are legally allowed to gamble in a limited way, but most commercial gambling is limited to 18 years of age. Overall, children's gambling levels are declining over time. According to our data, 11 % of the 11 to 16 years old, 11 % of the surveyed, found that they had spent their money for gambling in the past seven days in 2019. In the case of a facilit y-based gambling, test purchases are one of the ways to test the European Committee or licensed authorities the effectiveness of operators. The approved gambling facility operator is required to purchase tests under the agreed methodology to test the "Challenge 21" process. 90 % of gambling facilities that span gambling and arcades have shown sustainable improvements, and in the latest data before the latest coronavirus (COVID-19), 9 out of 10 tests. A 1 8-yea r-old / 1 9-yea r-old test buyer is required to confirm the age when visiting the store. Currently, the age has not been confirmed in 10 cases in 10 cases, indicating that Licensei needs to continue paying attention.	155

Even in other places where children and young people can access gambling, the risk of minor gambling will continue to be high. Purchase activities before the coronovirus test on access to game consoles and betting on racetracks revealed a serious weakness in management. Such a gambling environment is increasing due to the possibility of being near the gambling facility under the age of 18. When these facilities are resumed after the Coronovirus regulation, it is important to double the efforts to prevent minor access.

Accessibility of online gambling

Children and young people can be damaged not only by their own gambling, but also by neglect and financial damage. Parents' gambling addiction is a strong prediction factor in the child's gambling addiction, and there are evidence of the transitional generation of risk behavior.

Advertising

In the UK, children and young people are legally allowed to gamble in a limited way, but most commercial gambling is limited to 18 years of age. Overall, children's gambling levels are declining over time. According to our data, 11 % of the 11 to 16 years old, 11 % of the surveyed, found that they had spent their money for gambling in the past seven days in 2019.

What are the issues - online gambling

Online gambling

This headline is included in knowing the risks of personal betting with family and friends (5 %) and fruit machines / slot machines (4 %) that can be legally participated by respondents. The value of the numbers is impaired. The number of samples in the 2020 report has been reduced as a result of being interrupted by colon virus, but we also specifically tracks the gambling banned by children and young people as a measurement of licensing management. In order to do this, we are considering ways to further strengthen this source.

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Even after enhancing the age confirmation management of online gambling, we will exercise compliance and execution permissions so that they will be ensured.

GC action

20 Gambling reviews for children and youth, G Valentine, 2016

What are the issues? Anonymity within premises-based gambling

In order to provide information to effective regulations, it is essential to build and maintain a firs t-class evidence base on gambling harm.

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The National Health Investigation 23, which is being conducted throughout the United Kingdom, examines changes in people's health and lifestyle, and includes questions about gambling and gambling addiction if possible. Health surveys provide reliable and hig h-quality data, but you can usually include gambling questions once every two to three years, and the report speed is relatively slow. The latest health survey data is about 2018, Wales, but the previous Great Britain Union Report was published based on the 2016 data.

GC action

In order to understand the latest situations and fill the gap between evidence between health surveys, we conduct telephone surveys (survey of British adults nationwide) and act, including other surveys. 24, which is investigating the changes in the change and the effects of the change in the industry.

We plan to start a review of gambling participation, risky gambling and problematic gambling rate. In this review, we will examine the options to integrate multiple survey means to a single strong, efficient and flexible approach. In the latter half of this year, consultation will be announced to seek opinions from stakeholders, including experts in this field, and results will be performed in 2021. < SPAN> Personal betting with family and friends (5 %) and fruit machines / slot machines (4 %) include gambling acts that can be legally participated in respondents, so to know the risk of regulation. The value of this headline value has been impaired. The number of samples in the 2020 report has been reduced as a result of being interrupted by colon virus, but we also specifically tracks the gambling banned by children and young people as a measurement of licensing management. In order to do this, we are considering ways to further strengthen this source.

GC action

Even after enhancing the age confirmation management of online gambling, we will exercise compliance and execution permissions so that they will be ensured.

What are the issues? - Advertising

20 Gambling reviews for children and youth, G Valentine, 2016

GC action

In order to provide information to effective regulations, it is essential to build and maintain a firs t-class evidence base on gambling harm.

The National Health Investigation 23, which is being conducted throughout the United Kingdom, examines changes in people's health and lifestyle, and includes questions about gambling and gambling addiction if possible. Health surveys provide reliable and hig h-quality data, but you can usually include gambling questions once every two to three years, and the report speed is relatively slow. The latest health survey data is about 2018, Wales, but the previous Great Britain Union Report was published based on the 2016 data.
In order to understand the latest situations and fill the gap between evidence between health surveys, we conduct telephone surveys (survey of British adults nationwide) and act, including other surveys. 24, which is investigating the changes in the change and the effects of the change in the industry.
We plan to start a review of gambling participation, risky gambling and problematic gambling rate. In this review, we will examine the options to integrate multiple survey means to a single strong, efficient and flexible approach. In the latter half of this year, consultation will be announced to seek opinions from stakeholders, including experts in this field, and results will be performed in 2021. This headline is included in knowing the risks of personal betting with family and friends (5 %) and fruit machines / slot machines (4 %) that can be legally participated by respondents. The value of the numbers is impaired. The number of samples in the 2020 report has been reduced as a result of being interrupted by colon virus, but we also specifically tracks the gambling banned by children and young people as a measurement of licensing management. In order to do this, we are considering ways to further strengthen this source.
Even after enhancing the age confirmation management of online gambling, we will exercise compliance and execution permissions so that they will be ensured.
20 Gambling reviews for children and youth, G Valentine, 2016

GC action

In order to provide information to effective regulations, it is essential to build and maintain a firs t-class evidence base on gambling harm.

GC action

Gamblin g-related damage is 25, which is a negative effect on personal, family, local community, social health, and welby swings. These harms affect resources, human relationships, physical and mental health.

We plan to establish a permanent Experts by Experience Advisory Group based on the valuable opinion provided by a provisional arrangement.

In a group, we are trying to develop an approach to breaking out the number of gamblers in the population and comprehensively measuring the various harm caused by gambling.

The current method of evaluating the degree of gamblin g-related harm depending on the problem gambling may be misleading. The illness cannot capture important harm, including the harm experienced by no n-gambling addicts (other than the addictive). This means that the scale of harm can be underestimated.

Case study

Therefore, understanding and measuring gamblin g-related harm should be one of the top priority for everyone involved in gambling.

We are conducting a new question set in a quarterly online omnibus survey to understand the experience of the general public related to gambling. This work is based on a framework of harm devised by scholars in 2018. The first wave of this survey data will be collected in June, and further waves will be completed by December. With the appropriate verification, this data provides valuable insights in the type, seriousness, and degree of the experienced gambling, and a more regular tracking survey of the ratio of gambling with problems and risks. Provide a rich dataset lined up.

The vertical survey is a potential component of the work program for understanding and measuring the harms related to gambling.

Investigate the feasibility of gambling behavior and problem gambling and use it for the next step on improving gambling research.
23. Same surveys in England Health Survey (Health Survey for English), Scottish Health Survey, and similar surveys in Wales (now National Survey for Wales).
25 Gamblin g-related damage measurement: Framework for behavior, Wardle and Reith et al (2018)
Easy to use online gambling: The online gambling is now available 24 hours a day, 365 days a year, so the way consumers gamble and timing have changed.

Anonymity in facilit y-based gambling: Most of the lan d-based gambling is performed without identifying customers, so management centered on players is limited.

Advertising Gambling advertising must be socially responsible, must not target under-18s and its content must not encourage irresponsible gambling behaviour.

Case study

Therefore, understanding and measuring gamblin g-related harm should be one of the top priority for everyone involved in gambling.

The vertical survey is a potential component of the work program for understanding and measuring the harms related to gambling.

Investigate the feasibility of gambling behavior and problem gambling and use it for the next step on improving gambling research.
23. Same surveys in England Health Survey (Health Survey for English), Scottish Health Survey, and similar surveys in Wales (now National Survey for Wales).
25 Gamblin g-related damage measurement: Framework for behavior, Wardle and Reith et al (2018)
Easy to use online gambling: The online gambling is now available 24 hours a day, 365 days a year, so the way consumers gamble and timing have changed.

The gambling product

Key issues and risks

Bingo establishments
Casinos
Industry statistics show that the number of licensed gambling establishments is declining. 26 Gambling participation in licensed gambling establishments is also declining. For example, in 2016 38% of adults said they had gambled on an establishment in the past four weeks, falling to 35% in 201927. 26 No data available for arcades for 2009-1027Source - Quarterly telephone survey - Data period to December Advertising Gambling advertising must be socially responsible, must not target under-18s and its content must not encourage irresponsible gambling behaviour.
The location where people gamble is an important factor in managing risk for licensing purposes. Depending on whether gambling is provided by remote means or from a gambling establishment, the approach to ensuring that gambling is fair, safe and crime-free will differ. The Gambling Commission wants consumers to feel safe when gambling, whether online or on-premises. Over 18 million people reported that they gambled at licensed premises offering gambling (including national lottery products purchased at retail outlets) in the past four weeks. Licensed gambling establishments operate under operating licenses granted by the European Commission and establishment licenses granted by 368 licensing authorities. Prior to coronavirus (COVID-19), there were 9, 745 licensed gambling establishments in the UK, consisting of the following establishment types:

What do we know?

Type

Number of establishments

Gambling establishments

7, 315

GC action

Arcades

1, 633

Bingo establishments

Casinos

Industry statistics show that the number of licensed gambling establishments is falling. 26 The rate of gambling participation in licensed gambling establishments is also falling. For example, in 2016, 38% of adults said they had gambled on an establishment in the past four weeks, falling to 35% in 2019. 27. 26 No data available for arcades for 2009-10 27 Source - Quarterly telephone survey - Data period to December Advertising Gambling advertising must be socially responsible, must not target under-18s and its content must not encourage irresponsible gambling behaviour.

The location where a person gambles is an important factor in managing risk for licensing purposes. The approach to ensuring that gambling is fair, safe and crime-free differs depending on whether gambling is provided by remote means or from a gambling establishment. The Gambling Commission wants consumers to be safe and able to enjoy gambling, whether online or on an establishment. Over 18 million people report having gambled on licensed premises offering gambling (including National Lottery products purchased at a retail outlet) in the past four weeks. Licensed gambling establishments operate under operating licenses granted by the European Commission and establishment licenses granted by 368 licensing authorities. Prior to coronavirus (COVID-19), there were 9, 745 licensed gambling establishments in the UK, consisting of the following establishment types:

Type

Number of establishments	Betting establishments
7, 315	Arcades
1, 633	8%
Bingo establishments	3%
Casinos	1%
Industry statistics show that the number of licensed gambling establishments is declining. 26 Gambling participation in licensed gambling establishments is also declining. For example, in 2016, 38% of adults said they had gambled on an establishment in the past four weeks, falling to 35% in 2019. 27 26 Data for arcades not available for 2009-10 27 Source - Quarterly telephone survey - Data period to December	For this reason, we have launched a consultation to explore how we can reduce unaffordable gambling.
The Gambling Act 2005 allows licensed gambling operators to advertise subject to reasonable consistency with the purpose of their licence and various legal restrictions. The power to regulate gambling advertising is shared between the Secretary of State, Ofcom, the Advertising Standards Authority (ASA) and us. The UK advertising code, developed by the Committee of Advertising Practice (CAP) and enforced by the ASA, is intended to ensure that marketing communications for gambling products are socially responsible, having particular regard to the need to protect children, young people under 18 and other vulnerable people from being harmed or exploited by advertising that features or promotes gambling. Gambling advertising must not be targeted or appeal specifically to under-18s. We work closely with the ASA and can take action if we find that gambling operators are committing serious or repeated breaches of the rules. Research by Ipsos MORI, commissioned by Gambling Aware in response to our research priorities, has found that there has been a clear increase in the volume of gambling advertising and advertising spend in recent years. Lotteries and bookmakers are the largest spenders on advertising across all types of media. This is consistent with YouGov data tracking public awareness of advertising which consistently finds lotteries (both National Lottery and Society Lottery) to be the most recalled advertising product. Data shows that between 18-21% of the public report awareness of lottery advertising. The Gambling Act 2005 allows licensed gambling operators to advertise subject to reasonable alignment with the purpose of their licence, and various legal restrictions. Power to regulate gambling advertising is shared between the Secretary of State, Ofcom, the Advertising Standards Authority (ASA) and us. The UK Advertising Code, prepared by the Committee of Advertising Practice (CAP) and enforced by the ASA, is intended to ensure that marketing communications for gambling products are socially responsible, having particular regard to the need to protect children, young people under the age of 18 and other vulnerable people from being harmed or exploited by advertising which features or promotes gambling. Gambling advertising must not be targeted at or appeal specifically to under-18s. We work closely with the ASA and can take action if gambling operators are found to be in serious or repeated breach of the rules. Research by Ipsos MORI, commissioned by Gambling Aware in response to our research priorities, has found a clear increase in the volume of gambling advertising and advertising spend in recent years. Lotteries and bookmakers are the largest spenders on advertising across all types of media. This is consistent with YouGov data tracking public awareness of advertising which consistently finds lotteries (both National Lottery and Society Lottery) to be the most recalled advertising product. Data shows that between 18-21% of the public report awareness of lottery advertising The Gambling Act 2005 allows licensed gambling operators to advertise subject to reasonable alignment with the purpose of their licence, and various legal regulations. The power to regulate gambling advertising is shared between the Secretary of State, Ofcom, the Advertising Standards Authority (ASA) and us. The UK Advertising Code, developed by the Committee of Advertising Practice (CAP) and enforced by the ASA, is intended to ensure that marketing communications for gambling products are socially responsible, having particular regard to the need to protect children, young people under 18 and other vulnerable people from being harmed or exploited by advertising that features or promotes gambling. Gambling advertising must not target or specifically appeal to under 18s. We work closely with the ASA and can take action if gambling operators are found to be in serious or repeated breach of the rules. Research by Ipsos MORI, commissioned by Gambling Aware in response to our research priorities, has found a clear increase in the volume of gambling advertising and advertising spend in recent years. Lotteries and bookmakers are the largest spenders of advertising across all types of media. This is consistent with YouGov data tracking public attitudes to advertising which consistently finds lotteries (both National Lottery and Society Lottery) to be the most recalled advertising product. Data shows that between 18-21% of the public report awareness of lottery advertising	Online gambling has distinct risks and opportunities. It is important to look at the risks at each stage of a consumer's online gambling experience: Before the consumer decides to play, where licensees and affiliates try to influence the decision through advertising, marketing and incentives such as bonus offers. At the point of sign-up/login, where licensees have the opportunity to collect and verify customer information and understand player preferences. Before play begins, licensees may prompt customers to apply safer gambling tools, or apply them automatically, subject to a better understanding of the customer, including the amount of time and financial resources an individual has available to gamble. Licensees should also provide players with clear information about how their product works, so that consumers can make an informed choice about what product they want to participate in. During play, where features of the game or platform do not encourage harmful play or support safer play. Where customers can gamble with the assurance that they will be treated fairly and that winnings will be paid promptly. Where operators can initiate interactions and support safer play based on information about individual player behaviour, before, during or after play. Player behaviour will be monitored and suspicious behaviour will be identified and reported. Customers will be given accessible and clear information on how they can lodge queries or complaints and will be assured that:
To make online gambling safer, we will continue to exercise our regulatory powers and take targeted action to raise standards.	We will continue to draw on the expertise of our advisory groups, including insights provided by our Digital Advisory Panel, which is made up of online industry and digital commerce experts, and will make our expertise on the digital industry and emerging technologies available. This is to ensure that regulation is fit for purpose and to help address emerging risks.
Land-based gambling presents challenges and opportunities that are distinct from online gambling. In-person gambling offers the opportunity for customer observation and face-to-face engagement. However, when gambling is not account-based, it is harder to track consumer behavior and provide players with gambling management tools. Most on-premises gambling can be conducted anonymously. The anonymity of on-premises gambling, combined with the use of cash, brings unique challenges to identifying and responding to suspicious gambling activity. Even when identity is not important, an establishment-based environment like a casino presents challenges in meeting regulatory requirements when dealing with customers who are primarily engaged in social leisure activities. Operators must implement successful engagement methods to prevent harm and comply with anti-money laundering measures required by law. The risk of harm in an establishment-based environment is linked to the number of staff working at the establishment, as this determines the type and level of interaction with consumers. Establishments can be the scene of crime, with examples including violence and verbal abuse against staff and other patrons, physical damage to the establishment, money laundering, and drug use and dealing. Schemes like Betwatch, a community-based crime prevention scheme between the Gambling Commission, police, local councils and bookmakers, are meant to tackle locally-based anti-social and criminal behaviour in and around betting shops. While these schemes have been successful in solving some of these issues, they are not national or industry-wide.	We will continue to work closely with our key regulatory partners, including local licensing authorities, to ensure gambling is fair, safe and crime-free.

We will continue to engage with establishment-based gambling operators to deliver a programme of industry engagement and initiatives to raise standards that are informed by and complement our compliance and enforcement activities.

Coronavirus (COVID-19) has had a profound impact on establishment-based gambling and the full extent of this impact on consumer behaviour is yet to be seen. As establishments reopen and adapt to the new environment, land-based gambling has an opportunity to advocate for creative solutions to enhance products and services, in a way that goes hand in hand with enhanced consumer protection.

We continue to challenge the industry to protect consumer through the product design working group.

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Advertising is also a field that is always evolving. Traditional advertising methods such as printed matter, broadcasting, and sponsorship are being complemented by directly more personalized digital marketing than television and radio campaigns. Digital marketing growth has a few risks, but also has the opportunity to not obtain vulnerable viewers, including children and young people, to keep them away from traditional media. For example, social media platforms can restrict ads provided to users based on age, preferences, and explicit demands.

What are the issues - Online game and platform design

We have instructed Licensei to proceed with the use of ad technology in order to actively narrow down gambling online marketing from children, young people, and those who are susceptible to damage. Match the effects of the updated version of the Gambling Industry N's for socially responsible advertising on October 1, 2020.

Reduce exposure to gambling ads

Reduce gambling ads appealing

Improvement of customer protection messages in advertising

GC action

Improvement of wider education Initiative

Deepen your understanding through further investigations

We support the recent ASA proposals in which gambling ads appeal to those under the age of 18 and vulnerable, and to further restrict the content of gambling ads in order to restrict the possibility of adverse effects. In the future, we will continue to work closely with the ASA to execute gambling advertising rules.

Gambling ads continue to be scrutinized as part of public policy discussions on gambling. Aside from the role of gambling advertising and the debate on its effects, there is room for Licensei to continue to improve the standards for how the advertisement is currently being used.

GC action

During the blockade of Coronovirus (COVID-19), a new guidance to further protect consumers, Licensei must stop providing bonuses and promotions to those who show signs of harm. I clarified it. We propose to make this a permanent requirement as part of a dialogue consultation with the planned customers.

It is estimated that there are thousands of marketing affiliates in the gambling industry. Licensei must make sure that affiliates acting on behalf of License are fully observing gambling content and arrangement rules and acting in a way that does not impair the purpose of licensing.

What are the issues - Higher risk products

Licensees must also ensure that they or their affiliates do not advertise on illegal piracy websites. Gambling ads often end up on pirate publishers due to poor algorithmic decision-making that associates pirated sports streaming with legal sports websites. The problem arises when technology fails to filter out risky publishers like pirate streaming sites. Until brands are fully transparent about their advertising supply chains, this issue will continue.

Working with the Metropolitan Police’s Intellectual Property Crime Unit (PIPCU) has led to a sharp decline in gambling ads on pirate websites. Previously the largest area for such ads, White Bullet data33 from April 2020 shows that gambling ads now make up less than 2% of the market. Licensees must build on this positive development by proactively managing all aspects of their advertising activities.

Foreign gambling companies have signed advertising deals with UK licensees to support sponsorship deals that seek to benefit from the global exposure of high-profile sporting events like the English Premier League. These companies often have little commercial interest in offering gambling in the UK, but want to use the Premier League to promote their products in other jurisdictions where the Premier League is popular.

Such "white label" arrangements have been found to pose risks for licensing purposes in some cases. Such arrangements cannot be used to circumvent the robust licensing controls in place in the UK. Licensees must carry out appropriate due diligence checks on potential partners before entering into a business relationship. The responsibility for compliance always lies with the licensee, so they must satisfy themselves that appropriate safeguards and controls are in place before committing to any contractual obligations.

In May 2020, FSB Technology Limited was subject to the imposition of additional licensing conditions and was asked to change its business operations. FSB had to pay £600, 000 for advertising, money laundering and social responsibility failures.

Case study

FSB's business model involved outsourcing the provision of licensed activities to third parties. This arrangement, often referred to as "white label", places responsibility on the licensee to ensure that their third-party partner keeps gambling fair, safe and crime-free.

According to the survey, the FSB did not carry out sufficient supervision or effective policies on thir d-party websites from January 2017 to August 2019:

Showed the signs of the problem gambling, interacting with customers who used 282, 000 pounds in 18 months, and checking the funding source.

Sending marketing emails to 2, 324 customers who had previously excluded themselves.

VIP team manager did not receive appropriate coaches and did not have sufficient AML training.
Inappropriate banner ads, including nude manga, are posted on a British website that provided unauthorized access to content protected by copyright.
31 Gambling Committee online tracking survey

32 In order to evaluate this, a vertical survey is required. Last year, he entrusted a scaping survey to determine the best methodology of vertical surveys. This is identified as a priority for "national strategy to reduce gambling harm".

In May 2020, FSB Technology Limited was required to change the operation due to additional license conditions. FSB had to pay £ 600, 000 due to advertising, money laundering, and default of social responsibility.

FSB business models include outsourcing the provision of approved activities to third parties. The agreement is often called "white label", and is liable for a thir d-party partner to guarantee that gambling is kept in a fair, safe and unmatched manner.

As a result of the survey, it was found that the FSB had not implemented sufficient supervision and effective policies and procedures from January 2017 to August 2019:

Indicates signs of problem gambling, inefficient customer response and funding source of funding with customers using 282, 000 pounds in 18 months

Sending marketing emails to 2, 324 customers who had previously excluded themselves.	Understanding the spread and cause of the gambling is not easy. People who have experienced gambling damage have been recovered, and others have become a problem gambler (starting or recurring the problem gambling behavior). You need to understand why you are a problem gambler, why some people recover, and why those who have recovered will recur.	Inappropriate banner ads, including nude manga, are posted on a British website that provided unauthorized access to content protected by copyright.	Online games and platform design: Understanding the relevance of product and games characteristics and harm can help you to make games and platforms safer.	To do so, it is necessary to grasp the incidental rate (a new case that occurs over a long period of time) and the number of recurs. By grasping the affection rate, you can see if you should focus on preventive measures (newly gambling addiction) or to focus on treatment (recurrent).	According to Australia, about half of the disease rate consists of new cases. This means that a new person is classified as a problem gambler at the time of each survey, which means that some people have escaped from the gambling. The same data as the UK is worth adding to the available evidence base.	It is important to pay attention to the percentage of the entire population, and it is important to note that there is a risk of overlooking specific groups, such as women and the BAME community. Figure 6 disassembles data to indicate the number of risky gamblers or problematic gamblers among the 100 British adults worldwide. More than half of these adults do not gamble, half are a problem gambler. This figure is broken down into various scenarios to show some of the major population statistical risks related to gambling people.	According to the pgsi miniature screen	As the percentage of players who play such hig h-risk products is increasing, understanding the game structure so that the game design can be made more secure and consumers can select sufficient information. It is an important issue to do.	The Gambling Committee knows that the ratio of gambling related to online slots, casinos and bingo games is higher than the same lan d-based game. Therefore, we have focused on the driving force behind these products and how to make them safer for consumers.
We also know that the success of content creators and game designers depends on the ability to establish and maintain consumer engagement. We know that this is possible by behavioral techniques that can change consumer behavior unconsciously.	Low risk gambler - Experiences a low level of problems and few or no identified negative consequences. For example, very occasionally going over limits or feeling guilty about gambling.	Gambling products related to gambling products include many factors, such as games design and available platforms, including the speed, frequency of play, ease of access, payment and loss.	None	Products with high risk: The core product characteristics, such as play speed, frequency, stinking options, returning to players, and accessibility, should be a guideline for applicable regulations, indicating the risks to players.	Product innovation: Product innovation should have positive results to consumers and regulatory authorities, and should not focus only on commercial results.	12 Measuring gambling-related harm: a framework for action, Wardle and Reith et al (2018)	18-24	9%	4%
The Gambling Committee knows that the ratio of gambling related to online slots, casinos and bingo games is higher than the same lan d-based game. Therefore, we have focused on the driving force behind these products and how to make them safer for consumers.	Knowing your customer is crucial, and this does not just mean knowing the person in terms of their personal details, age and account history. This does not just mean knowing their personal details, age and account history, but also understanding their affordability, their personal circumstances, their reactions to products, their playing patterns and behaviours.	We plan to announce the results of an unreasonable comparison test with three major companies on anchoring and commitment devices.	20%	Gambling harm occurs at all levels of gambling and various gambling products. The percentage of gambling in different gambling products should be reflected in how Licensee identifies and reduces the risks related to the product. The combination of the gaming machine gaming machine product characteristics and the environment where gaming machines can be used can provide regulation risks.	Products with high risk: The core product characteristics, such as play speed, frequency, stinking options, returning to players, and accessibility, should be a guideline for applicable regulations, indicating the risks to players.	Product innovation: Product innovation should have positive results to consumers and regulatory authorities, and should not focus only on commercial results.	14 In this figure, values are rounded to the nearest 0. 5 to ensure that the total sum of values is 100.	9%	6%
As the percentage of players who play such hig h-risk products is increasing, understanding the game structure so that the game design can be made more secure and consumers can select sufficient information. It is an important issue to do.	Knowing your customer is crucial, and this does not just mean knowing the person in terms of their personal details, age and account history. This does not just mean knowing their personal details, age and account history, but also understanding their affordability, their personal circumstances, their reactions to products, their playing patterns and behaviours.	We also know that the success of content creators and game designers depends on the ability to establish and maintain consumer engagement. We know that this is possible by behavioral techniques that can change consumer behavior unconsciously.	We plan to announce the results of an unreasonable comparison test with three major companies on anchoring and commitment devices.	Product innovation: Product innovation should have positive results to consumers and regulatory authorities, and should not focus only on commercial results.	Product innovation: Product innovation should have positive results to consumers and regulatory authorities, and should not focus only on commercial results.	We plan to announce the results of an unreasonable comparison test with three major companies on anchoring and commitment devices.	Until this day, online gambling has not been imposed on online gambling and prize money. This is a lon g-standing feature of gaming machine regulations and is set by the government. Most of the gaming machine play remains anonymous, so the effect of personalized gambling management tools is low.	We plan to announce the results of an unreasonable comparison test with three major companies on anchoring and commitment devices.	4%
The following table is a snapshot that players bet on online slot games. It is important that this data is noticed that consumer behavior was collected from Licensee during the Coronavirus (COVID-19) period affected by factors, including the closure of gambling facilities. This analysis is based on a snapshot before the betting behavior from January 2017.	10%	12 Measuring gambling-related harm: a framework for action, Wardle and Reith et al (2018)	Less than pounds	Products with high risk: The core product characteristics, such as play speed, frequency, stinking options, returning to players, and accessibility, should be a guideline for applicable regulations, indicating the risks to players.	Products with high risk: The core product characteristics, such as play speed, frequency, stinking options, returning to players, and accessibility, should be a guideline for applicable regulations, indicating the risks to players.	2. 01 pounds to 5 pounds	18-24	Less than pounds	6%
0. 2%	Amount	Early detection of risky behaviour and effective response: Early identification of risky behaviours and vulnerabilities exhibited by customers can avoid or mitigate adverse consumer outcomes.	Problem Gambling - Gambling with negative consequences and the potential to lose control. For example, gambling over limits, gambling to win money back, and often feeling stressed about gambling.	0. 01%	Early detection of risky behaviour and effective response: Early identification of risky behaviours and vulnerabilities exhibited by customers can avoid or mitigate adverse consumer outcomes.	0. 004%	18-24	9%	5%

To inform consumers how the product is being operated, it is necessary to tell the main concept of gambling so that consumers can understand the victory. According to a survey, consumers often have a hard time understanding "industry terminology" and related mathematical concepts, which is also clear in customer complaints.

A survey outsourced by Gamble Aware examined some options to convey the concepts, such as house edges, return rate to players, and games volatility in an easier manner. However, it is not seen that Licensee has made well in this important field to ensure that gambling is as fair and open as possible.

To deepen your understanding of players' experiences on gambling products, we are actively working on several research programs, such as NATCEN's leading Gambleaware funding projects on online play patterns.

The percentage of players who actually play slot games is increasing. The online slot is the largest online gambling product in gambling revenue, and the average consumption is high, although it is played by a relatively small number of players. Due to the structure, online slots have several characteristics, and the combination of them can significantly enhance the strength of the play.

This is the field we are paying attention to in the English health survey 2018 (opened on a new tab), which has a gambling rate of 37 online slots, casinos, and bingo games as 8. 5 %. 3. 7%for bookmakers online betting and 10. 7%on betting exchanges.

Therefore, online gambling is a relatively risky field. According to our survey of why consumers do gambling, 14%of the participants have experienced gambling "random fuss", and 24%of them have made a fuss in an online slot. From this result, the online slot is positioned as the highest gambling product among the respondents in this survey.

Product innovation - Betting Exchanges, Pool betting and Crossover products

The results of this survey are positioned online slots as the highest gambling products among the respondents in this survey. It is also known that online slots have a high percentage of gambling and moderate risk as a product, but what is important is a specific group, such as young people, which seem to have a high risk of gambling. The percentage is increasing.

We plan to announce a consultation on more secure game design.

The way players add funds and how easy it is also played a role in risk. Payments other than cash without control can make it easier to increase spending and confuse players' awareness of financial impacts. Such risks worsen due to the design of a platform that suppresses cashing of prize money and provides opportunities to cancel withdrawal requests.

This risk is enhanced by some licensed acts that perform additional player checks at the time of drawers, not in front of the deposit or in front of the gambling.

Licensee cannot request information to be submitted as a condition for customers to withdraw funds from accounts.

We plan to announce the answers to proposals that prohibit reverse pulling out. In May 2020, Licensei was instructed to prevent further reversing as an emergency measure to protect player while considering the problem.

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It is defined by being classified into a problem gambler by either 37 PGSI or DSM-IV or both or both.
The speed and frequency of gambling opportunities in the game affect the risk. Activity, which can be participated in a high frequency, is more likely to be related to harm, and is more likely to promote problems such as losing.
This type of game means that depending on the player, it means to experience the emotions of "punishment" more (in contrast to the reward), causing sustainable players to escape the unpleasant emotions. There is a possibility. However, in fact, it seems that there is a limit to how much you can delay the game opportunity before your customers seek another stimulus.

What are the issues - Gaming machines in premises

Hig h-risk products usually provide players with fas t-paced, repetitive and chanc e-based games that are available 24 hours a day.

Problem gamblers tend to be more motivated by gambling due to the need for relaxation, escape, and change, and there is evidence that faster, more continuous, or repeated games are the most suitable for their needs. be.

Event frequency activity is likely to be the most attractive. As a result, online slots, casinos, and bingo are risky. We focus on such behaviors and measures to make these products more secure.

According to a European Commission's survey, six licensed products provided products that provide a "featur e-byin" function in slo t-style games. This feature gave the consumer to bet on a large amount of money to use the bonus function without playing the early stage of the game. One game claimed more than £ 3, 000 to enter the bonus feature.

The option of purchasing slot game functions has caused great concerns related to social responsibilities.

As a result of examining remote technical standard sections 3A and 14A, six licensed were instructed to delete these products. This includes removing the identified games in the current form and removing games with similar games and features. He also contacted Licensei and instructed to delete an optional game to purchase functions.

The following requirements include the following requirements for the remote gambling and software technical standards of the European Commission:

RTS requirements 3A: The explanation of the applicable rules must be easy to obtain before customers participate in gambling.
Content containing artwork and text is accurate, and it must be enough to explain all applicable rules and how to participate. In order to guarantee that the content is understandable, all reasonable measures must be taken.
RTS requirements 14A: Gambling products are active in pursuing losses, increasing the bet, increasing the amount determined to gamble, or continuing gambling after the customer wants to stop gambling. Don't encourage you.

When discussing hig h-risk products, gaming products are often focused. However, the product characteristics that used to have natural brakes on the strength of sports betting have been eroded with the growth of Impreinbereting.

Impreveting enables quick repeated acts, which are the risk factors of the problem gambling, and ambiguously distinguish between online gaming and online betting.

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Figure 15 shows the percentage of online gamblers that perform Impreveting. Since 2015, the ratio has decreased from on e-quarter to on e-fifth, and the main decrease is 39, which is found in women between 25 and 34 years old and women.
Percentage of online gambler betting on i n-play

The provider of facilities for gambling

Key issues and risks

Table of percentage of online gamblers to bet on i n-play
year
all

What do we know

male

woman

18-24

25-34

Public trust that gambling is fair

35-44

45-54

55-64

Complaints

65+

One year until December 2015

twenty five%

32%

15%

38%

41%

31%

19%

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Until December 2016

26%

34%

What are the issues - Ownership and governance

16%

45%

40%

35%

20%

Until December 2017

26%

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36%

14%

What are the issues - Change of corporate control

41%

Case study

41%

34%

twenty two%

14%

What are the issues - Personal Management Licence Holders (PMLs)

Until December 2018

twenty three%

31%

12%

40%
38%
27%
19%
12%
Until December 2019
twenty one%
30%
11%

37%

30%

29%

19%
Our data shows the importance of Impreity GGY for Licensee, and in sports that consumers can bet on i n-play, Impreveting has created more than on e-half of GGY.
I n-play makes good use of the increase in online gambling mobile use in that it eliminates friction and eliminates the restrictions of only betting before the event.
Figure 16 is a comparison of the ratio of online gamblers (displayed on the left side of the infographic), which is currently 21%, and is currently 21%, and the ratio of related sports betting GGY obtained through this figure (54%). Compared (displayed on the right side of the infographic).
This shows the commercial importance of Impreveting operators, which account for the majority of the online gambler, which accounts for most of the betting GGY.
Considering the risk factors related to Impreveting, it is important that Licensei reliably protects consumer protection. This includes management to prevent excessive gambling, and a responsible advertisement and advertising for these products.
It is also important to provide clear information to players about how the i n-play market is operated, such as the "cash out" function, the risks due to the delay of data provided by players and the risks due to data delays. 。

Innovation of product design, which clearly focuses on the purpose of licensing, is useful for the industry to accept new technologies, adapt to social changes, and bring profits to consumers. Some product innovations do not fully consider the impact on licensing.

The gambling trading office has different risks depending on the properties of the piatopia. This year, regulatory activities on betting exchanges have become active, which is a field that has become more complex as business operators have expanded the range of market available and expanded the clinics that attract customers. This causes a unique task of matching with customers who may be operated under different regulation requirements.

There is no ambiguity for the standards that are expected to be applied to the beds performed under the operating license issued by the European Commission. Licensee must fully comply with the requirements of license conditions and norms, including gambling methods, social responsibilities and money laundering prevention (AML) regulations.

Betting exchanges need to apply critical ris k-based thinking in advance to deal with these issues. It is ambiguous to assume that something enough for regulators is accepted by other regulatory authorities, and if there is a reason to believe that inferior criteria are applied, not the British requirements. You will not be able to withstand the scrutiny.
In order to activate pool betting products, the assumed c o-mining initiatives are also combined with the gambling market where globalization progresses. Product innovation can benefit consumers, but confirm that licensing is licensed, operated with transparency, and the standards of consumer protection are reflected in international commercial agreements. You need it.
A new business model, which has a risk to obscure the border with the FC A-regulated betting and the FCA regulated by the FCA and other products, continues to be scrutinized as a field of product innovation.
Work with DCMS to provide advice on resources needed for effective regulation.

Understand new technologies.

Increase understanding of new products, delivery mechanisms and payment methods.

Case Study

While focusing on the consumer shift towards online and mobile gambling, keep in mind that playing gaming machines on premises also poses problems and risks.

Case Study

According to the latest industry statistics, there are 185, 203 gaming machines in the UK40. Gaming machines are subject to classifications that determine their maximum bets, winnings, playing speed and location41. The Gambling Commission sets the playing speed of gaming machines through technical standards.

Case Study

The Health Survey for England 2018 recorded problem gambling rates of 12. 7% and 5. 1% for people playing gaming machines at bookmakers and slot machines, respectively, with moderate risk rates of 14. 5% and 9%, respectively. In addition to this, the low risk rate for bookmaker machines is 21. 8% and for slot machines is 15. 8%.

Case Study

The gaming machines market has had two significant recent interventions. Firstly, the maximum bet for B2 gaming machines was reduced from £100 to £2 in April 2019. Subsequently, due to the coronavirus (COVID-19) pandemic, licensed premises where gaming machines can be accessed have been closed and are subject to restrictions since reopening. The impact of these two interventions is still being evaluated.

Case Study

The reduction in the bet to £2 prompted the withdrawal of B2 gaming machines from the market. It is important not to overlook the risks posed by other categories of gaming machines. The remaining category B and C gaming machines share some of the risk factors of concern associated with category B2 gaming machines, and also add some environmental factors, such as the availability of some gaming machines in alcohol-licensed premises.

What are the issues - Our assessment of a Licensee’s compliance

Risks related to gaming machines include location and accessibility, anonymous versus untraceable play, intensity of play (based on stake, speed of play, and return to player), and the effectiveness of monitoring and intervention by licensees. Figure 13 shows the distribution of session outcomes across different categories of B2 content and B3 slots before the B2 stake cut.

After the B2 betting was cut, an additional analysis on the play pattern of the category B3 confirmed that there was a relatively strong correlation between sessions that last more than 60 minutes and large losses. for example

33%of the session that lost more than 200 pounds last more than 60 minutes.

69%of the sessions that have lost more than 500 pounds have continued for more than 60 minutes.

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96 % of sessions that have lost 1, 000 pounds or more are more than 60 minutes.

What are the issues - Unlicensed gambling

This analysis shows that if there is no rea l-time consumption data, the session length (that is, 60 minutes or more) is an important substitute for major losses.

The industry is trying to overcome some of the issues brought by gaming machines, but have not been firmly evaluated on the impact on the player. For example, the rating of players' tracking, gambling management tools, or harmful markers in sessions developed to promote cashless payments was too fragmentary to this day.

We will implement an enhanced test house framework so that the test house with the Britis h-certified service will be strong and effective, providing conviction that gaming machines and online gaming systems meet the certification standards.

In order to guarantee that the gaming machine players are safe, fair, and know how the gaming machine will operate, examine what changes need to be changed.

Gambling providers' ownership, governance licensee and licensed persons must cooperate with the European Commission in an open and cooperative way.

The risks of unrelated gambling illegal gambling operators to British consumers are changing, and evolved approaches by the European Commission and partners are needed.

Not to bring crimes into gambling gambling in suspicious gambling acts means caution in the threat of crime, a healthy risk of money laundering and gambling.

The British gambling market has a variety of business models, from small owner management to the world's largest multinational gambling company.

A total of 2, 759 businesses are given a license. The 2, 053 businesses are allowed to provide facilities for gambling in the facility or on the course, and 706 is allowed to provide online facilities. He is also a license to 16, 508 individuals: 5, 145 personal management license holders and 11, 363 personalized license holders.

The UK gambling market has become increasingly consolidated in recent years. Super-large gambling groups, holding multiple licenses and operating numerous brands, dominate the industry’s GGY. The top 10 gambling groups generate 69% of the total GGY (excluding National Lottery).

We continue to collect information to inform the regulatory assessment of license providers. In 2019/20, our contact centres handled 35, 856 enquiries and we received 301 calls to our confidential hotline.

Public confidence in gambling has declined from 49% in 2008 to 29% in 201943. Despite this public perception, almost half (47%) of UK adults report having gambled in the past four weeks.

Further research and consumer insights are needed to understand the public’s perception of gambling and the factors behind the decline in confidence that gambling is provided fairly. For example, it is necessary to understand how this decline compares with changes in trust in other sectors and schemes over the same period.

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Licensees should actively support this by sharing any data they hold based on consumer surveys on their products and services.
Consumer complaints are an important tool for any industry and provide an indication of how fair and open their products and services are from the consumer's perspective.
Complaints data helps licensees understand how well they are meeting customer needs and whether there are improvements they can make to satisfy and retain existing customers and to increase their attractiveness to new customers.
Complaints data also helps identify emerging issues in the industry. It is vital that consumers raise complaints and that licensees address them. An effective complaints handling process helps to increase consumer trust in the industry.

What are the issues - Tackling suspicious gambling activity

According to regulator filing data, licensees recorded around 165, 000 consumer complaints in 2019-2044. Licensees have an eight-week period for complaint resolution. If after this period the consumer is not satisfied with the outcome, they can refer the dispute to an alternative dispute resolution (ADR) provider.

An ADR provider is an independent third party that will review the dispute a second time. We are responsible for approving ADR providers in the gambling sector. There are eight approved providers and licensees must choose one from them. Around 5% of complaints initially brought to licensees will be referred to an ADR provider.

Consumers can use a comprehensive and freely rescue means for contract disputes. Consumers, for example, when consumers have been treated unreasonably due to social responsibilit y-related issues, for example, if the operator should have stopped gambling when consumers were showing a sign of harm. There is no support system.

In 2018-19, our contact center received about 2, 300 complaints from consumers (26 % of the total complaints from consumers received).

In 2019-20, it increased to about 2, 700 (27 % of the total). ADR providers have also reported an increase in the number of disputes.

ADR providers cannot respond to this kind of complaint. We currently do not have resources or facilities to determine individual complaints, and in the appropriate cases, to instruct Licensei for relief.

We improve the data system and ability so that we can identify consumer issues and respond quickly.

42 Some businesses have both facilit y-based gambling and online gambling licenses.

44 This is a complaint in the License complaint process, not quickly solved by online chat.

Gambling is becoming a global property that Licensei provides services in multiple international markets. In other words, the risk we face, such as money laundering and betting integrity, has global properties and requires global measures.

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International cooperation is becoming increasingly important to understand and deal with the risks of international digital platforms and providers.

What are the issues - Integrity

In recent years, larg e-scale merger has been remarkable in the gambling market, and regulations must be adapted to manage the risks of larg e-scale entities.

Such an increase in market integration is a large and sufficient resource that is advantageous to develop an original regulated solution, but is advantageous to propose regulated issues. You will create an organization you have.

The number of Licensees, which provides facilities in the UK, has more complex international ownership structures. To be licensed only to appropriate entities and individuals, a Foreman to evaluate the complicated financial agreements in ownership and funding structures, and a professional legal view. Additional investment is required.

These skills are mainly related to licensing applications, changes and changes in corporate control, but are also an increasingly important factor in our compliance and execution operations.

Companies and individuals who are trying to do business in the UK market must be transparent and cooperative with us. Our licensing case work related to changes in corporate dominance revealed that some applicants did not provide complete information, and that the licensing process was prolonged and expensive.
We, a comprehensive compliance to keep applying strict processes to confirm that the applicant is suitable for retaining the license, and tests that Licensei is suitable for retaining license We will carry out a business program and take prompt measures if there is a violation.

Answers to consult consultation on corporate governance, including approach to the Regulatory Commission.

Related risks are not to notify Licensei and entrepreneurs legally requested in connection with changes in corporate control. This is a realistic issue because the change in corporate domination is much narrower than the license application decision. As a result, concerns about the new administrator or the person related to the new administrator may be canceled.

As a result of hearing in the regulatory panel, the European Commission decided to cancel the Maxent LTD business license based on Article 102 (4) (b) of the 2005 Gambling Act.

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This is because the European Commission was convinced that if the new administrator was the administrator of the company at the time of applying for a business license, it was convinced that Licensei had been licensed.

Measuring the effectiveness of gambling regulation

In particular, the European Commission was not convinced of the source of funding for the acquisition and support of the change of corporate control and changed.

The European Commission also pointed out concerns about the aptitude of the new owners in that the new owners provided inconsistent information and seemed to have been completely and unreasonably in response to the European Commission.

The decision to worsen or reduce the risk of licensing purposes is not made by a company, but by a person. In gambling companies, culture, strategic direction, and monitoring begin with the owner and the Board of Directors. < SPAN> These skills are mainly related to licensing applications, changes and changes in corporate control, but are also an increasingly important factor in our compliance and execution.
Companies and individuals who are trying to do business in the UK market must be transparent and cooperative with us. Our licensing case work related to changes in corporate dominance revealed that some applicants did not provide complete information, and that the licensing process was prolonged and expensive.

We, a comprehensive compliance to keep applying strict processes to confirm that the applicant is suitable for retaining the license, and tests that Licensei is suitable for retaining license We will carry out a business program and take prompt measures if there is a violation.

Answers to consultation on corporate governance, including approach to the Regulatory Commission.

Examples of some of the areas where we are exploring establishing metrics include:

To ensure gambling is kept free from crime and from being associated with crime

As a result of hearing in the regulatory panel, the European Commission decided to cancel the Maxent LTD business license based on Article 102 (4) (b) of the 2005 Gambling Act.

This is because the European Commission was convinced that if the new administrator was the administrator of the company at the time of applying for a business license, it was convinced that Licensei had been licensed.
In particular, the European Commission was not convinced of the source of funding for the acquisition and support of the change of corporate control and changed.
The European Commission also pointed out concerns about the aptitude of the new owners in that the new owners provided inconsistent information and seemed to have been completely and unreasonably in response to the European Commission.
The decision to worsen or reduce the risk of licensing purposes is not made by a company, but by a person. In gambling companies, culture, strategic direction, and monitoring begin with the owner and the Board of Directors. These skills are mainly related to licensing applications, changes and changes in corporate control, but are also an increasingly important factor in our compliance and execution operations.

To ensure gambling is conducted in a fair and open way

Companies and individuals who are trying to do business in the UK market must be transparent and cooperative with us. Our licensing case work related to changes in corporate dominance revealed that some applicants did not provide complete information, and that the licensing process was prolonged and expensive.

We, a comprehensive compliance to keep applying strict processes to confirm that the applicant is suitable for retaining the license, and tests that Licensei is suitable for retaining license We will carry out a business program and take prompt measures if there is a violation.
Answers to consult consultation on corporate governance, including approach to the Regulatory Commission.
Related risks are not to notify Licensei and entrepreneurs legally requested in connection with changes in corporate control. This is a realistic issue because the change in corporate domination is much narrower than the license application decision. As a result, concerns about the new administrator or the person related to the new administrator may be canceled.
As a result of hearing in the regulatory panel, the European Commission decided to cancel the Maxent LTD business license based on Article 102 (4) (b) of the 2005 Gambling Act.
This is because the European Commission was convinced that if the new administrator was the administrator of the company at the time of applying for a business license, it was convinced that Licensei had been licensed.

To protect children and other vulnerable people from being harmed or exploited by gambling

In particular, the European Commission was not convinced of the source of funding for the acquisition and support of the change of corporate control and changed.

The European Commission also pointed out concerns about the aptitude of the new owners in that the new owners provided inconsistent information and seemed to have been completely and unreasonably in response to the European Commission.
The decision to worsen or reduce the risk of licensing purposes is not made by a company, but by a person. In gambling companies, culture, strategic direction, and monitoring begin with the owner and the Board of Directors.
In recent years, there have been some serious regulation defaults, inadequate governance management, and the fact that commitment to promote more secure gambling culture has been inconsistent with operational realization.
We hope that directors and senior executives will ask questions, scrutinize the results of regulations, and intervene to ensure the compliance with license conditions.
Regardless of whether or not he holds PML, seniors, including directors, should thoroughly do the following:
Protect the license purpose and ensure that business operators comply with license conditions and implementation norms (LCCP).

Take responsibility and manage the work effectively.

Have an appropriate management system to keep gambling fair and secure.

Coronavirus (COVID-19) and its impact on gambling consumers

Tackling impact of coronavirus (COVID-19)

Performing business in good faith.

Act with sufficient precautions, skills, and diligence.

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Considering consumer information needs, they do not clearly cause misunderstandings, and communicate with consumers in a way that can be judged after gaining information about whether consumers will gamble.

All the committee can expect rationally to know is to disclose it to the committee.

Cooperate with the committee in an open and cooperative way.

Compliance with both your own license, operator's license, and the words and spirit of related rules of the committee.

Licensei can expect to continue to act on individuals who fulfill their accountability, in order to ensure that the standards are raised to the required level, regardless of business or individual abilities. 。

What we learnt in phase one

We continue to pay attention to the role played by personal management license holders (PML) during compliance and executive surveys.

PML is required by those who have the following responsibility:

Overall strategy and execution of the gambling business

Financial plan, management, budget management

Marketing and commercial development

Regulation compliance

Gamblin g-related IT provision and security
If there are more than five facilities that have facility licenses, manage license activities in specific areas in the UK.
Bingo and/ or casino license facilities.

These roles, especially if the board of directors and management are inadequate in order to recognize the lowest standards in the UK market and promote cultural changes, it will be difficult. There is.

Unfortunately, we had to keep pointing out the failure and sanction the individuals who play these roles.

The common failures are as follows:

Our assessment of the risks and issues during phase 1

Failure when evaluating whether the executive level decision is performed within the business. In many cases, the risk framework of the business is not strong and there are no challenging questions.

What action did we take in phase 1

The decisions and responsibilities are too complicated, especially in the case of a round trip from the office to the headquarters, the PML holder is unclear the person in charge of the problem.

In particular, AML lacks technical knowledge and supervision in fields where PML representatives are liable for special responsibilities.
Preliminary priority is prioritized over regulation responsibilities.
Last year, we started a review of Article 116 for 49 PML holders. As a result, training obligations, license conditions were added, warnings, and licenses were canceled.
All of the following case studies have led to regulatory measures for individual PML holders.
The casino has completed risk assessments, has appropriate policies, procedures, controls, and complies with the requirements of social liability norms to prevent money launding and terrorism. A lan d-based casino gaming director who played a role in failing to confirm.

A lan d-based casino money laundering report (MLRO), who did not confirm that the casino has appropriate ant i-money laundering management (including risk assessment) and social responsibility code 3. 4. 1 requirements.

What did we see in phase 2?

Those who have not been able to confirm that Licensee has a policy, procedure, and control with control with online casino MLRO. In order to reduce the risk of money laundering and terrorism funding, risk assessments, policies and procedures should have been implemented effectively and should have been reviewed.

Licensing conditions 1. 2. 1 (1) by guaranteeing that the PML holder in charge of the overall management and supervision of the online operator has a personal management license (PML). I did not comply with. He also implemented appropriate money laundering prevention management (including risk assessments), and neglected to notify the European Commission on important events (a person in an important position lost its position).

The PML holder in charge of online operators regulates did not confirm that Licensee has implemented appropriate money laundering prevention management (including risk assessment).

Licensei has to communicate with customers in a clear way to treat customers fairly, how to gamble, and how much to do if they do it. No.

Securing more secure gambling, working on crimes, and preventing money laundering means knowing your customers and clearly focusing on the dudergens when conducting a compliance evaluation.

In addition to looking at customer journey, our evaluation includes the examination of matters such as marketing and advertising, and we review and evaluate the provisions of Licensei, including websites and apps.

Current phase and looking ahead

We hope that the Board of Directors will penetrate the compliance culture throughout Licensee's entire business. We also want to cooperate with us in an open and cooperative way to comply with the framework and spirit of regulation.

We publish clear indicators to measure the effects of regulatory intervention.

Since consumer behavior shifts from lan d-based play to online, the risk of unreliable gambling is increasing. It is our statutory obligation to protect the safety of consumers in the UK, so we monitor the market and destroy those that have not been approved.

When consumers access illegal gambling sites, they are risky and are not required to protect the regulated sector. We are particularly focusing on identifying and destroying illegal websites that intentionally try to avoid our customer protection standards, targeting young people and weak gamblers.
During this time, there are major concerns about the appearance of unlicensed websites targeting consumers excluded using the Gamstop system.
The Company evaluates information collected from multiple sources and works closely with his partner agencies to prevent consumers in the UK from illegal access to illegal websites. If an initial approach led by the information fails, the case will be turned into the enforcement team and a survey and further obstruction options will be performed.
With this approach, we can ensure website that threatens consumers. Licensee emphasizes the risks of illegal companies that provide unfair competition sources of consumer protection efforts. Some claim that the strengthening of regulations in the licensed market has the risk of exposing consumers to the dark market.

Annex 1 - Making gambling safer: a timeline of action

This year, our execution team worked on 59 remote unanitable businesses and were involved with 15 international regulatory authorities. If payment providers and advertising platforms can be identified, we have been successful in preventing illegal online gambling.

However, there is a risk that some unlicensed website operators may adapt to use other payment providers if they know that payment is blocked. In the payment field, quick and widespread technological innovation has been performed so far, and its detection and countermeasures require further resources and systems.

April 2019

May 2019

June 2019

July 2019

September 2019

October 2019

This risk is common to the entire regulatory market, and a total of 16 EU member countries have taken measures to obligate the pay processor to block transactions with no n-approved gambling operators. However, most regulatory authorities have reported various successes, including operators using an account other than the country where Gamblers live.

An effective approach to payment blocking is an important regulation, but it is necessary to complement other means to prevent illegal gambling websites. We will continue to review our resources and authority so that we can continue to work on unauthorized gambling websites targeting British consumers.

For the past 12 months, we have been conducting and execution work that focuses on the risk of using a "White Label" contract to avoid license requirements. As a result, it was revealed that some licensing did not properly manage the activities allowed by the license.

January 2020

This is not properly scrutinized the ownership and business model of the partner, does not deal with the risk of money laundering or politically exposed (PEP), or general supervision, etc. Includes. We have created a revised guidance to r e-recognize the obligations.

February 2020

March 2020

The increasingly risk of being exposed to no n-approved gambling is increasing in commercial social media lotteries. From May 2019 to May 2020, illegal lotteries of 245 were inquired to Facebook to close.

Social media lotteries have a bigger problem because of the increase in Facebook and other social media platforms. Historically, such a lottery is a lo w-level event, and intelligence agencies have identified that many of them are operated at home with low prize money by small groups. However, recent information has made a larger organized operation, which may be producing a large amount of profits.

April 2020

Understanding the scale of the problem

Ability of certified online investigators

May 2020

Expanding necessary software tools

Expanding the use of various obstruction technology

June 2020

The British regulation framework is considered to lead the world in cooperation with a partner agency to prevent economic crime. The mutual evaluation report of the Financial Action Task Force praised the gambling committee's understanding of money laundering and the risk of raising terrorism. The report praised the ris k-based approach to our supervised roles.

July 2020

As we are approved and regulated, we are becoming more and more active in global markets, so we are internationally international to make gambling safer and less crime. We have spent time sharing information with regulatory authorities.

August 2020

All gambling operators are responsible for eliminating economic crimes from gambling, but no n-remote casinos and remotelicos are further responsible under the regulations. The fields where operators often fail are as follows:

September 2020

There is concern about the ability and honesty because the knowledge of the personal management license holder is insufficient.

October 2020

Businesses have adopted a "uniform" approach, although risk assessments should match the busines s-related busines s-related money laundering and terrorist funding (MLTF) risks.

November 2020

The company's risk assessments take into account the risk assessment of the European Commission, and while strictly complying with GB laws and regulations, it constantly responds to other law fluctuations. Not fully demonstrated that.

Elim Poon - Journalist, Creative Writer

Last modified: 27.08.2024

Sky News reveals the amount the industry gives to Westminster figures as the publication of the long-awaited white paper to regulate gambling and gaming. The last review of gambling regulation was carried out by a Royal Commission under Lord Rothschild. It took two years to produce its report. Particularly, this summer, the Conservatives want the government to axe the tax on all fuel costs and call a carbon tax election, if it believes.

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accepted

Westminster Accounts As betting firms spend more than 200 000 wooing MPs what can they expect

Westminster Accounts: As betting firms spend more than £200,000 wooing MPs - what can they expect from the gambling white paper?

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Related Topics

National Strategic Assessment 2020

Executive summary

The person gambling

Key issues and risks

Key issues and risks

What do we know?

Gambling participation

Understanding why people gamble

Problem and at-risk gambling

The person gambling - What are the issues?

The person gambling - Customer affordability

Percentage of discretionary income by age (January 2020)

The person gambling - Case studies - Clearly unaffordable gambling

Operator A

Operator B

Operator C

Operator D

Operator E

Operator F

The person gambling - GC action

GC action

GC action

The person gambling - Identification of at-risk behaviours and vulnerability

GC action

GC action

The person gambling - Engaged gamblers who participate in multiple products across different providers

Aged 16 and over with a valid DSM-IV or PGSI score

GC action

Underage gambling

GC action

Gaps in the evidence and understanding of gambling related harms

GC action

GC action

GC action

GC action

The place where gambling is occurring

Key risks and issues

Key issues and risks

What do we know?

Overview of how and where people gamble in Great Britain

Accessibility of online gambling

Advertising

What are the issues - online gambling

Online gambling

GC action

GC action

What are the issues? Anonymity within premises-based gambling

GC action

GC action

GC action

What are the issues? - Advertising

GC action

GC action

GC action

Case study

Case study

Case study

The gambling product

Key issues and risks

Key issues and risks

What do we know?

GC action

GC action

What are the issues - Online game and platform design

GC action

GC action

What are the issues - Higher risk products

Case study

Product innovation - Betting Exchanges, Pool betting and Crossover products

GC action

What are the issues - Gaming machines in premises

GC action

The provider of facilities for gambling

Key issues and risks

Key issues and risks